Program Manager, Digital Patient Experience & Therapy Enablement
Confirmed on the employer's own hiring board on Sep 23, 2026. First seen by Alion on Sep 22, 2026. MiniMed scores B on the Alion truth index.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
We are seeking a Program Manager, Digital Patient Experience & Therapy Enablement to join the Global Marketing & Communications team, reporting to the Director of Customer Success. This role is responsible for creating seamless digital experiences and support programs that help patients enroll in therapy, stay engaged, manage resupply and refill needs, and confidently navigate their diabetes therapy journey.This leader will drive initiatives across patient experience, digital platforms, eCommerce, onboarding, retention, and support services. Success in this role requires strong program leadership, operational excellence, and cross-functional collaboration to deliver simple, connected, and patient-centered experiences throughout the therapy lifecycle.
Responsibilities may include the following and other duties may be assigned.
Lead programs that enhance the patient experience across enrollment, onboarding, retention, resupply, refill, and therapy support, driving engagement and long-term success.
Define and prioritize patient, market, and business requirements that inform digital, e-commerce, and therapy support strategies, roadmaps, and product development efforts.
Partner with product, technical, and cross-functional teams to deliver end-to-end patient experiences that support growth, retention, and competitive differentiation.
Identify unmet customer needs and emerging business opportunities, helping move ideas from concept through market-facing execution.
Lead website, digital experience, and e-commerce initiatives that improve patient access, engagement, retention, and overall customer satisfaction.
Build strong partnerships across Marketing, Field Sales, Clinical, Inside Sales, Resupply, and Customer Tech Support to create seamless patient journeys and improve key performance metrics, including CSAT, retention, and ROI.
Coordinate global Customer Success marketing programs, including patient communications, campaigns, and promotional activities, while optimizing performance and recommending improvements.
Manage programs through planning, execution, budgeting, and delivery, leveraging matrixed teams to achieve business objectives.
Use journey analytics, performance data, service trends, and voice-of-customer insights to identify opportunities, measure impact, and guide continuous improvement.
Key Areas of Responsibility
Lead digital patient experiences across web, app, portal, and eCommerce channels to simplify therapy discovery, enrollment, ordering, and support.
Optimize patient journeys, content, workflows, and conversion pathways to improve therapy adoption, engagement, and retention.
Drive enrollment and onboarding programs that help patients understand next steps and transition smoothly into therapy.
Develop retention, resupply, and refill strategies that increase participation, strengthen loyalty, and improve long term therapy adherence.
Partner with Customer Support and Clinical teams to enhance digital self-service, troubleshooting, and therapy support experiences.
Lead cross-functional programs across Marketing, Product, Sales, Clinical, Service, and R&D, managing execution, milestones, and stakeholder alignment.
Leverage patient insights, research, and performance analytics to identify opportunities, optimize programs, and improve customer satisfaction and business outcomes.
Must Have Minimum Qualifications
To be considered for this role, please ensure the minimum requirements are evident on your resume.
Bachelor's degree in Marketing, Communications, Healthcare Administration, Business, or a related field, and 5+ years of experience in marketing program management, patient experience, digital initiatives, or healthcare-related programs
OR
Advanced Degree in Marketing, Communications, Healthcare Administration, Business, or a related field, and 3+ years of experience in marketing program management, patient experience, digital initiatives, or healthcare-related programs
Nice to Have:
Experience leading complex cross-functional programs in a matrixed environment, from strategy through execution.
Strong understanding of digital customer journeys, patient experience, and engagement models that drive therapy adoption, retention, and loyalty.
Experience with therapy onboarding, patient support, refill/resupply, subscription, or continuity-based programs.
Ability to align marketing, product, commercial, clinical, and service teams to deliver seamless customer experiences.
Proven program and project management skills, including prioritization, stakeholder management, and execution across multiple initiatives.
Data-driven mindset with experience leveraging analytics, customer insights, and performance metrics to optimize programs and inform business decisions.
Experience in healthcare, medical device, medtech, diabetes, or another regulated environment preferred; demonstrated success improving customer engagement, digital experiences, retention, or operational effectiveness.
A strong degree of curiosity to challenge established processes and assumptions.
- Demonstrated success using AI tools to quickly analyze situations, improve collaboration, multiply impact, and drive positive outcomes.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
Salary ranges for U.S (excl. PR) locations (USD):$109,000.00 - $185,000.00For roleslocatedin California, Seattle WA, Washington DC, Boston MA, and New York City, the salary range is $121,000.00- $205,000.00USD.
Actual compensation may vary based on factors including experience, education, certifications, skills, market conditions, internal equity, and geographic location. Compensation and benefits informationpertainssolely to candidates hired within the United States (local market compensation and benefits will apply for others).
This position is eligible for a short-term incentive called the Short Term Incentive (STI).At MiniMed, we are committed to supporting the well-being and financial security of our employees. Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account. In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program. Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements. Please note that “regular employees” refers to those who are not temporary staff, such as interns, and some benefits may not apply to employees in Puerto Rico.
For further details about our comprehensive benefits, we encourage you to visit the link below.
MiniMed Benefits Overview
About MiniMed
MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey - when and how they need it. For more than 40 years, we’ve been committed to redefining what’s possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it’s needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes.
Learn more about our business, and our mission here.
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for MiniMed in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which MiniMed reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. MiniMed will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.