{"id":3436368,"url":"https://alion.io/job/ministry-brands-client-success-associate","title":"Client Success Associate","company":{"id":1925840,"name":"Ministry Brands","domain":"ministrybrands.com","url":"https://alion.io/company/ministrybrands","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T21:01:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Ministry Brands is looking for a Client Success Associate to join our growing team!\nWho we are\nMinistry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.\nAvailable Location: Milton, GA\nHybrid Working: Team members are expected to come into the Alpharetta office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance. Any changes to your primary work location should follow the appropriate process as outlined in our handbook.\nWhat you’ll do\nAs a Client Success Associate, you will play a crucial role in ensuring the success and satisfaction of our clients by promoting software adoption and implementing effective onboarding strategies. You will be responsible for providing best practices, excellent customer service, and maintaining strong client relationships throughout the customer lifecycle. In addition, you will engage with clients through various channels such as webinars, events, and road shows to enhance their experience with our products.\nEngage with customers to promote software adoption and develop effective onboarding strategies \nDemonstrate basic knowledge of our system and tools to effectively assist clients \nProvide best practices and guidance to clients to optimize their usage of our products \nStrive for excellent customer service and delivery, promptly addressing any concerns \nDevelop and maintain strong client relationships throughout the customer lifecycle \nImplement product training and deliver materials to ensure client proficiency \nHost Client Engagement webinars, events, and road shows to foster client engagement and satisfaction \nDevelop and manage a client Advisory Board and Directory for valuable feedback and insights \nMonitor accounts for new user/admin changes and proactively address any issues \nEvaluate existing resources and collaborate with the Operations and Engineering teams to provide necessary resources \nDetermine the return on investment (ROI) of opportunities for clients \nModerate the user community and facilitate productive discussions \nIdentify and share lessons learned with relevant teams to improve our products and services \nWho you are\n2 to 4 years of related experience in a client success or customer-facing role \nBachelor's degree or an equivalent combination of education and work experience \nAbility to quickly understand and familiarize yourself with a large portfolio of products \nExperience with industry-specific back-end technology usage, such as Salesforce, Zendesk, etc. \nExcellent analytical and problem-solving skills \nAbility to work independently and manage multiple priorities and deadlines simultaneously \nProficiency in Office 365, including Microsoft Word, Excel, PowerPoint, and Outlook \nDemonstrated ability to learn and understand basic office software applications \nExcellent verbal and written communication skills, along with strong organization and follow-up abilitie \nExceptional relationship building skills with the ability to work both individually and as part of a tea \nComfortable working in a fast-paced, deadline-driven environment \nProven track record of building successful relationships and partnerships at all organizational levels \nStrong client focus with exceptional collaborative and influencing skills \nEffective communication and presentation skills \nDetail-oriented planning abilities \nAbility to influence and sell ideas to others \nBenefit offerings designed to promote a life of balance!\nAt Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. \nRobust healthcare options - Employees have several healthcare options to choose from in order to find what works best for them.\nFlexible paid time off - There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!\nInvest in your future - Ministry Brands matches 100% of your 401(k) contributions, dollar-for-dollar, up to 3%. Contribute 3%, and we add another 3%. It's well-earned money working toward your retirement from day one.\nPaid parental leave - Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.\nMental health support - Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.\nProfessional development reimbursement - Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.\nEmployee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.\nMinistry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.\nMinistry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.","description_format":"text","description_chars":6888,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work","Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Professional Services","Nonprofit, Church & Membership Software","Religious Organizations"],"lifecycle":[{"event":"open","at":"2026-10-29T03:07:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:8","win:early","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/ministry-brands-client-success-associate","json_url":"https://alion.io/job/ministry-brands-client-success-associate.json","meta":{"generated_at":"2026-10-30T05:59:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8271,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1925840},"rest":"https://alion.io/mcp/rest/get_company?id=1925840"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fministry-brands-client-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fministry-brands-client-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fministry-brands-client-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ministry-brands-client-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fministry-brands-client-success-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3436368}},{"tool":"search_jobs","arguments":{"company":"ministrybrands.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3436368},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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