{"id":1944172,"url":"https://alion.io/job/minmed-it-support-executive","title":"IT Support Executive","company":{"id":233391,"name":"Minmed","domain":"minmed.sg","url":"https://alion.io/company/minmed","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3000,"max":4000,"currency":"SGD","period":"month","gross":true,"usd_annual":37488},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-06T00:00:00Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"As an IT Helpdesk Support, you will be responsible for setting up and maintaining hardware and network systems, providing first-level IT support, and ensuring optimal operation of IT assets across the company. Your role involves troubleshooting issues, coordinating with vendors, and managing IT equipment to support a seamless workflow for users.\n\nRole & Responsibilities:\nSet up, configure, and maintain a variety of hardware including laptops, desktops, printers, scanners, phones, CCTV, routers, modems, and access points; troubleshoot hardware issues to ensure seamless operation.\nExecute Windows formatting, reinstall operating systems, install drivers, set up software, and prepare devices for both new and existing users efficiently.\nDiagnose and resolve hardware-related issues, including device failure and connectivity issues.\nCoordinate with vendors for hardware repair, replacement, warranty claims, and servicing.\nTroubleshoot basic network issues, including Wi-Fi, LAN, router, modem, and access point connectivity.\nSupport office and clinic network setup to ensure stable internet access for users and business operations.\nAssist in monitoring network devices and escalating issues to vendors or senior IT when required.\nManage printer setup, toner tracking, and troubleshoot printing/scanning issues.\nMaintain an updated IT asset inventory, including tracking asset assignment and lifecycle management.\nDeliver first-level IT support to internal users, addressing hardware, software, email, and network-related issues promptly and effectively.\nPrepare IT equipment for new staff onboarding and collect/check equipment during staff offboarding.\nLiaise with external vendors for hardware purchase, repair, replacement, installation, and maintenance.\nRequirements:\nDiploma or equivalent qualification in Information Technology, Computer Engineering, or related field.\nDemonstrated prior experience in IT support, focusing on hardware management and helpdesk operations is preferred.\nBasic knowledge of Windows OS installation, formatting, troubleshooting, and software setup.\nBasic knowledge of networking, including Wi-Fi, LAN, router, modem, and access point troubleshooting.\nFamiliar with printers, CCTV systems, laptops, mobile phones, and common office IT equipment.\nGood problem-solving skills and willingness to perform hands-on support.\nResponsible, organized, and able to follow up on assigned tasks independently.\nFamiliarity with IT asset management best practices and lifecycle management is preferred.\nSkills\nTroubleshooting, Hardware, Interpersonal Skills, Network Monitoring, Hardware Maintenance, Internet Support, Application Support, Equipment and Systems Repair, System Administration, Hardware Management, Team Player, Electronics, IT Asset Management, Able To Work Independently, Technical 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