{"id":3650888,"url":"https://alion.io/job/minnesota-state-systems-analysis-unit-supv-infrastructure-support-supervisor","title":"Systems Analysis Unit Supv - Infrastructure Support Supervisor","company":{"id":5410,"name":"Minnesota State","domain":"minnstate.edu","url":"https://alion.io/company/minnstate","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":35,"ghost_share":0,"stale_share":0.914,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Paul, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Okta","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T21:44:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).\nWorking Title:\nSystems Analysis Unit Supv - Infrastructure Support SupervisorInstitution:\nMinnesota State System OfficeClassification Title:\nSystems Analysis Unit SupvBargaining Unit / Union:\n216: Middle Management AssociationCity:\nSt. PaulFLSA:\nJob ExemptFull Time / Part Time:\nFull timeEmployment Condition:\nClassified - UnlimitedSalary Range:\n$40.01 - $69.11Job Description\nThe Infrastructure Supervisor leads the day-to-day operations of the Infrastructure Team for Cloud and Infrastructure Services. This role will be the primary steward of the organization’s foundational technology, overseeing server administration, virtualization, and database management. This role manages the technical staff responsible for ensuring the data center operation and hosting environments are resilient, scalable, and optimized. This role ensures reliable service delivery, timely incident and request resolution, effective escalation and communication, and continuous improvement of support processes. The Infrastructure Supervisor is a people leader who builds a high-performing team, reduces operational silos to deliver a consistent, customer-focused support experience across the system.\nSalary Range:\n$40.01 - $69.11/hourly ($83,541 - $144,302/annually)\nMinimum Qualifications\nFive (5) years of progressively responsible experience in IT support, operations, or service delivery in a mid-to-large environment. A bachelor's degree may substitute for one (1) year of professional experience. \nTwo (2) years of experience leading or supervising staff (directly or in a formal team-lead capacity), including coaching, work planning, and performance feedback.\nDemonstrated experience in incident management, request fulfillment, escalation management, and operational communications.\nWorking knowledge of enterprise services in at least two of the following areas: \no Collaboration and productivity platforms (e.g., Microsoft 365)\no Identity and access management (e.g., Okta and lifecycle/provisioning concepts)\no Infrastructure operations (servers, databases, data center operations)\nStrong written and verbal communication skills, including the ability to communicate clearly during service disruptions and to explain technical issues in plain language.\nPreferred Qualification\nInformation Technology Infrastructure Library (ITIL) certification (Foundation or higher) or demonstrated equivalent practice.\nExperience supporting services in a higher education environment with multiple institutions, distributed stakeholders, and shared services.\nExperience with an IT service management platform (e.g., ServiceNow or similar), knowledge base practices, and support analytics/reporting.\nExperience supporting servers and databases in a complex environment.\nExperience with problem management, trend analysis, root cause methods, and implementing operational improvements that reduce recurring incidents.\nFamiliarity with automation approaches and tools (e.g., Power Automate, PowerShell, Ansible, or equivalent) to streamline support operations and reduce manual effort.\nDemonstrated experience supporting security, privacy, and compliance requirements within operational workflows.\nOther Requirements\nn/a\nWork Shift (Hours / Days of work)\nMonday - Friday, 8:00am - 4:30pm\nTelework (Yes/No)\nYes\nAbout\nMinnesota State is committed to attracting, retaining, and developing talented employees who serve our 200,000 students each year throughout the state. We have a vibrant and diverse system of 33 colleges and universities with 14,444 dedicated faculty and staff focused on student success.\nSalary is commensurate with experience and qualifications and is subject to the terms and conditions of the applicable bargaining unit agreement or personnel plan.\nBenefits Information:\nAt Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.\nTo support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.\nDesired Start Date:\n01-13-2027Position End Date:\nOpen Date:\n11-02-2026Close Date:\n11-03-2026Posting Contact Name:\nShane MoorePosting Contact Email:\n","description_format":"text","description_chars":5290,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Generous vacation","Life insurance","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Vocational Education"],"lifecycle":[{"event":"open","at":"2026-11-03T00:05:32Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:9","stale_co","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/minnesota-state-systems-analysis-unit-supv-infrastructure-support-supervisor","json_url":"https://alion.io/job/minnesota-state-systems-analysis-unit-supv-infrastructure-support-supervisor.json","meta":{"generated_at":"2026-11-05T00:53:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1077,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5410},"rest":"https://alion.io/mcp/rest/get_company?id=5410"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fminnesota-state-systems-analysis-unit-supv-infrastructure-support-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fminnesota-state-systems-analysis-unit-supv-infrastructure-support-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fminnesota-state-systems-analysis-unit-supv-infrastructure-support-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/minnesota-state-systems-analysis-unit-supv-infrastructure-support-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fminnesota-state-systems-analysis-unit-supv-infrastructure-support-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3650888}},{"tool":"search_jobs","arguments":{"company":"minnstate.edu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3650888},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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