{"id":2140032,"url":"https://alion.io/job/minor-international-front-office-manager-2","title":"Front Office Manager","company":{"id":4901,"name":"Minor International","domain":"minor.com","url":"https://alion.io/company/minor-international","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairns, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79521,"max":82000,"currency":"AUD","period":"year","gross":null,"usd_annual":57305},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T02:41:21Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-24T15:30:28Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.\nOur people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.\n Oaks Cairns Hotel are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team on a full-time basis.\nThe moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.\nKey Responsibilities Include:\nProviding an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.\nMeeting guests and customers when they arrive and ensure they are settled in their rooms\nMaintaining professional, open and honest communication to assist guests and make accurate bookings\nGuide & support the team in providing outstanding guest welcoming and experiences.\nEnsuring that all daily tasks are completed accurately and in a timely manner\nResolve & respond to guest complaints in a timely and professional manner. \nMaintain accurate guest accounts and assist with daily reporting\nEffectively manage team roster to meet budgets.\nSupport Hotel Manager with recruitment\nExpected Hours: Full time, 38 hours per week\nLocation: Minor Hotels Australasia, Oaks Cairns Hotel,59/63 Esplanade, Cairns City QLD 4870\n Salary: $79,521 - $82,000 (excluding super)\n Approved Sponsor: Minor Hotels Australasia Limited (previously known as Oaks Hotels & Resorts Limited)\n To be successful in this role you will have:\nMinimum 2+ years’ experience at a supervisor level within a hotel or resort environment.\nExceptional people management skills, with the ability to lead and motivate a diverse team\nExcellent written and verbal communication skills.\nExceptional customer service skills and an unwavering positive attitude.\nUnderstanding of Trust accounting\nA passion for delivering exceptional, pro-active customer service.\nExcellent written and verbal communication skills\nAvailability to work a variety of shifts, including weekends and public holidays if required. \n At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:\nWhat We Offer:\nCareer Growth:Learning and development programs to boost your career.\nExclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.\nGlobal Perks:International accommodation discounts across our hotel brands.\nRetail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.\nExperiences: Discounted entertainment and activities.\nBanking and Insurance:Exclusive health insurance offers and workplace banking benefits.\nGenerous Leave: Parental and birthday leave.\nWellness Boost: EAP and tailored wellness support.\nOur people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.\nCurrently, we are only accepting applications from candidates who have working rights within Austrlaia or New Zealand.","description_format":"text","description_chars":3995,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-09T02:58:36Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.584,"p_room":0.9,"age_days":15,"expected_fill_days":28,"reasons":["conf:2","stale_co","win:mid","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":57305,"is_top_pay":true},"html_url":"https://alion.io/job/minor-international-front-office-manager-2","json_url":"https://alion.io/job/minor-international-front-office-manager-2.json","meta":{"generated_at":"2026-10-24T16:47:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24334,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4901},"rest":"https://alion.io/mcp/rest/get_company?id=4901"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fminor-international-front-office-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fminor-international-front-office-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fminor-international-front-office-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/minor-international-front-office-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fminor-international-front-office-manager-2"}]}