{"id":1121162,"url":"https://alion.io/job/minor-international-guest-service-agent-14","title":"Guest Service Agent","company":{"id":4901,"name":"Minor International","domain":"minor.com","url":"https://alion.io/company/minor-international","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Kurri Kurri, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T04:31:10Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T08:02:40Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.\nOur people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.\n Elysia Wellness Retreat are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.\nThe moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.\nKey Responsibilities Include:\nProvide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.\nMaintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.\nOversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.\nAct as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.\nShift Details (subject to change):\nRotating roster across Monday to Sunday \nShift times scheduled within 7:00am to 11:00pm\nImmediate start available\nHourly Rates (excluding superannuation):\nMonday - Friday: $34.96 per hour\nSaturday: $41.96 per hour\nSunday: $48.95 per hour\n Successful candidates will have:\nDemonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.\nExceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.\nConsistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.\nPassionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.\nMaintains a polished and professional presentation, reflecting the values and standards of the organisation.\nFully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.\n At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:\nCareer Growth: Learning and development programs to boost your career.\nExclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.\nGlobal Perks: International accommodation discounts across our hotel brands.\nRetail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.\nExperiences: Discounted entertainment and activities.\nBanking and Insurance: Exclusive health insurance offers and workplace banking benefits.\nWellness Boost: EAP and tailored wellness support\nOur people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.\nCurrently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.","description_format":"text","description_chars":4248,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-09-22T19:08:46Z"}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.662,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:0","stale_co","wave","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":68000,"is_top_pay":false},"html_url":"https://alion.io/job/minor-international-guest-service-agent-14","json_url":"https://alion.io/job/minor-international-guest-service-agent-14.json","meta":{"generated_at":"2026-09-24T12:34:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}