{"id":3440181,"url":"https://alion.io/job/minor-international-it-support","title":"IT Support","company":{"id":4901,"name":"Minor International","domain":"minor.com","url":"https://alion.io/company/minor-international","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":["AE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Responsible for providing day-to-day technical support to hotel operations ensuring all IT systems function efficiently to support guest services and internal departments. This role plays a critical part in maintaining hotel systems networks and technology to deliver a seamless guest experience.\n\nQualifications: \nDiploma or Bachelors degree in Information Technology or related field\n\n13 years of IT support experience (hotel or hospitality experience preferred)\n\nKnowledge of hotel systems (PMS CCTV access control) is an advantage\n\nUnderstanding of networking and basic cybersecurity\n\nStrong troubleshooting and problem-solving skills\n\nGood communication and customer service skills\n\nWith pro-active attitude hardworking Integrity and have related experience\n\nAdditional Information: \nProvide first-line IT support to hotel staff and departments\n\nTroubleshoot hardware software network and system issues\n\nSupport hotel systems such as PMS POS key card systems and reservation platforms\n\nMaintain and monitor computer systems servers printers and peripherals\n\nEnsure stable internet Wi-Fi and network connectivity across the property\n\nCoordinate with vendors and service providers for system maintenance and upgrades\n\nAssist with installation configuration and upgrades of IT equipment and software\n\nMaintain data security backups and user access controls\n\nRespond promptly to IT incidents to minimize operational disruption\n\nKeep documentation of systems issues and resolutions\n\nProvide basic IT assistance to guests when required (e.g. internet access support)\n\nRemote Work: \nNo\n\nEmployment Type: \nFull-time","description_format":"text","description_chars":1612,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-29T05:28:30Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["seen:1","stale_co","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/minor-international-it-support","json_url":"https://alion.io/job/minor-international-it-support.json","meta":{"generated_at":"2026-10-30T09:19:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13389,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4901},"rest":"https://alion.io/mcp/rest/get_company?id=4901"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fminor-international-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fminor-international-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fminor-international-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/minor-international-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fminor-international-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3440181}},{"tool":"search_jobs","arguments":{"company":"minor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3440181},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}