{"id":3316936,"url":"https://alion.io/job/minor-international-reservation-agent","title":"Reservation Agent","company":{"id":4901,"name":"Minor International","domain":"minor.com","url":"https://alion.io/company/minor-international","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":["AE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T05:28:30Z","board_verified":false,"closed_at":"2026-10-29T05:28:30Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Reservation Management: Handle guest reservations through various channels including phone email and online platforms ensuring accuracy and adherence to policies.\nCommunication Hub: Serve as a central point of contact for guest inquiries providing information on room availability rates and hotel services. Respond promptly to emails and other communication channels.\nBooking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability rates and payment information.\nGuest Assistance: Assist guests with inquiries special requests and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.\nCollaboration with Departments: Work closely with various departments including Sales Front Desk and Housekeeping to coordinate guest requests room assignments and other requirements.\nCommunication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.\nUp-selling and Promotion: Identify opportunities for up-selling room categories packages and promotions to maximize revenue and enhance the guest experience.\n\nQualifications: \nMinimum of Diploma in Hospitality Tourism or related field.\n\nExperience: At least 1 year of experience in a similar role (preferred in hotel reservations or front office).\n\nSkills:\nExcellent communication and telephone etiquette.\n\nStrong attention to detail and organizational skills.\n\nProficiency in PMS (Opera Cloud Fidelio etc.) and Microsoft Office.\n\nGood command of English both spoken and written; additional languages are an advantage.\n\nAbility to work under pressure and handle multiple tasks simultaneously.\n\nCustomer-oriented with a pleasant personality and positive attitude.\n\nRemote Work: \nNo\n\nEmployment Type: \nFull-time","description_format":"text","description_chars":1920,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-27T05:31:45Z"},{"event":"close","at":"2026-10-29T05:28:30Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/minor-international-reservation-agent","json_url":"https://alion.io/job/minor-international-reservation-agent.json","meta":{"generated_at":"2026-10-31T23:03:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35962,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4901},"rest":"https://alion.io/mcp/rest/get_company?id=4901"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fminor-international-reservation-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fminor-international-reservation-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fminor-international-reservation-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/minor-international-reservation-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fminor-international-reservation-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3316936}},{"tool":"search_jobs","arguments":{"company":"minor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3316936},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}