{"id":2166517,"url":"https://alion.io/job/mintel-client-success-manager","title":"Client Success Manager","company":{"id":678643,"name":"Mintel","domain":"mintel.com","url":"https://alion.io/company/mintel","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0.125,"time_to_fill_p50_days":28,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":19000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T09:34:23Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-15T09:44:16Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":35},"description":"We’re looking for a Client Success Manager to build strong, trusted relationships with our clients and help them get maximum value from Mintel’s research, data and insights. \nYou’ll manage a portfolio of clients, developing a deep understanding of their businesses, priorities and challenges. From helping users discover the right insight to supporting senior stakeholders with strategic questions, you’ll connect clients with the breadth of Mintel’s expertise and help turn insight into action. \nWorking alongside your Account Director and wider account team, you’ll help build trusted client relationships by connecting Mintel’s data and insights to meaningful action. You’ll develop a strong understanding of each client’s priorities, proactively identifying opportunities to increase adoption, demonstrate value and strengthen long-term partnerships. \nYou’ll work closely with colleagues across Sales, Research, Consulting and Product to create a seamless client experience and ensure Mintel becomes an indispensable partner to our clients. \nWhat you’llbe doing\nRelationship building: Partner to build client relationships: Work alongside your Account Director and account team to build trusted relationships with senior stakeholders and day-to-day users. \nUnderstand what matters: Develop a strong understanding of each client’s business, strategic priorities and challenges. \nConnect insight to action: Help clients navigate Mintel’s research, data and expertise and translate relevant findings into meaningful business implications. \nBring insights to life: Deliver compelling presentations, insight sessions and business reviews tailored to client needs. \nDrive engagement: Proactively increase client adoption through enablement, training and targeted engagement. \nDemonstrate value: Help clients understand and articulate the impact Mintel delivers to their teams and organisation. \nSpot risks and opportunities: Use client engagement, usage and feedback to identify where relationships need attention and where there is potential to deliver more value. \nSupport retention and growth: Work in partnership with commercial colleagues to strengthen renewal readiness and identify opportunities to deepen client relationships. \nBe the voice of the client: Bring client feedback and emerging needs back into Mintel to help improve our products and customer experience. \nWork collaboratively: Partner with Sales, Research, Consulting, Product and other teams to bring the best of Mintel to every client. \nSupport others: Share knowledge and provide informal guidance to junior members of the Customer Success team. \nWhat we’relooking for \nYou’ll ideally bring 2-4 years of experience in customer success, account management, market research, insights, consulting or another client-facing environment. \nWe’d also love to see: \nExcellent relationship-building skills and confidence engaging with senior stakeholders. \nStrong analytical thinking and an ability to turn research and data into a clear, compelling story. \nThe ability to understand a client’s business challenge and connect it with relevant insights and solutions. \nStrong presentation and communication skills. \nA proactive, curious and solutions-focused approach. \nCommercial awareness and an understanding of how excellent customer success supports retention and growth. \nStrong organisation and the ability to manage multiple client relationships and priorities. \nA genuine interest in consumers, markets, brands, trends and innovation. \nExperience with CPG/FMCG clients, consumer insights or market research would be an advantage. \nWhat success looks like\nYou’ll know you’re succeeding when: \nClients see Mintel as a trusted and valuable partner, not simply a source of information. \nEngagement with Mintel is strong and growing across your accounts. \nClients can clearly articulate the value Mintel brings to their business. \nMintel’s research and insights are being used to help inform real business decisions. \nYou’ve developed strong relationships across different levels and functions within your client organisations. \nYou proactively identify risks and opportunities and work with colleagues to act on them. \nYour accounts are well positioned for retention, renewal and sustainable growth. \n 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