{"id":1171177,"url":"https://alion.io/job/mintel-commercial-change-transformation-manager","title":"Commercial Change & Transformation Manager","company":{"id":678643,"name":"Mintel","domain":"mintel.com","url":"https://alion.io/company/mintel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T06:53:53Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-21T15:43:31Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"At Mintel, we help businesses understand people, markets, and what comes next. As a global market intelligence agency, our understanding of consumers, innovation, and global markets gives clients the clarity to act and the confidence to lead. With more than 50 years of expertise, we combine the real-world understanding of our experts with advanced technology to uncover patterns, anticipate change, and help organizations make smarter decisions.\nWe are looking for a Commercial Change & Transformation Manager to help commercial teams understand, adopt and sustain new ways of working across priorities, operating models, processes, tools and behaviours. This role translates transformation priorities into clear communications, practical adoption activity and measurable interventions that improve execution and commercial effectiveness.\nWorking closely with Commercial Leadership, Revenue Operations, Client Success and other functional leaders, you will balance change strategy with hands-on delivery. Your initial focus will be CRM transformation, ensuring changes are communicated clearly, adopted consistently and embedded within broader commercial ways of working.\nWhat You’ll Do:\nChange delivery and adoption planning\nTranslate commercial transformation priorities into practical adoption plans, milestones and actions.\nAssess how change affects commercial processes, roles, behaviours, data standards, tools and ways of working, then convert those impacts into targeted support.\nIdentify impacted audiences across functions, regions, user communities and connected support teams.\nAssess readiness and coordinate interventions such as manager briefings, user support, reinforcement activity and targeted follow-up.\nDefine adoption objectives, success measures and priority actions that demonstrate value for commercial teams and the wider transformation agenda.\nStakeholder engagement and leadership alignment\nBuild trusted relationships with commercial leaders, Revenue Operations, functional stakeholders and programme teams.\nEstablish and manage a representative network of commercial change champions across relevant teams and regions.\nFacilitate workshops, focus groups, listening sessions and feedback forums, turning insight into clear actions and follow-up.\nIdentify concerns, resistance and adoption risks, and coordinate appropriate responses.\nEquip leaders and people managers to communicate, role-model and reinforce the change.\nKey deliverables:\nCommercial change and adoption plans, including change impact assessments and readiness interventions\nStakeholder engagement plans, change champion governance and leadership briefing toolkits\nCommercial communications calendar, launch communications, FAQs, manager toolkits and a central information hub\nAdoption campaigns, post-launch reinforcement plans, feedback reports and adoption gap improvement plans\nChange and adoption dashboards, readiness reporting, risk analysis and continuous-improvement recommendations\nIntegrated action schedules and active risk, issue, dependency and decision tracking\nWhat We’re Looking For:\nAt least 3 years of relevant experience in change management, communications, business transformation consulting, Commercial Operations, Revenue Operations, Sales Enablement or a related discipline.\nExperience supporting commercial, digital, operational or business-process transformation where user adoption is critical to success.\nDemonstrated experience helping commercial or client-facing teams adopt new technology, processes or ways of working.\nAbility to turn change plans, communication needs and stakeholder feedback into practical activity that improves adoption and reduces user friction.\nStrong stakeholder management, influencing and facilitation skills, including the ability to work with senior stakeholders without direct authority.\nProgramme or project management capability, with strong organisation and follow-through across multiple workstreams.\nClear written and verbal communication skills, with the ability to simplify complex change into audience-led, actionable messages.\nData literacy and experience using qualitative and quantitative measures to assess readiness and adoption.\nStrong cross-functional collaboration across Commercial, Technology and Operations.\nHow success will be measured:\nCommercial user adoption of agreed processes, behaviours and ways of working\nCommercial readiness for releases and transformation milestones\nStakeholder engagement and change champion participation\nCommunication reach, engagement and understanding\nReduction in adoption barriers, process non-compliance and ways-of-working gaps\nTimely delivery of adoption actions, communications and reinforcement 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