{"id":3131707,"url":"https://alion.io/job/mintlify-account-manager","title":"Account Manager","company":{"id":48371,"name":"Mintlify","domain":"mintlify.com","url":"https://alion.io/company/mintlify","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":87,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anthropic","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"Salesforce","optional":false},{"name":"Spotify","optional":false},{"name":"Model Context Protocol","optional":true}],"status":"live","first_seen_at":"2026-10-23T03:38:18Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T11:28:08Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Why Mintlify?\nWe're on a mission to empower builders.\nMassive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.\n\nSmall team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.\n\nCulture ofslope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.\n\nWe grew in value faster than headcount and we’re looking to align the two quickly.\nAbout the role\nWe're hiring an Account Manager to grow Mintlify's relationships with a book of customers, each typically $50K-$250K in annual recurring revenue. You'll own the commercial side of these accounts: renewals, expansion, and pricing conversations. Customer Success owns adoption and the day-to-day relationship, and you'll work as one team with them.\nYour job is to find where Mintlify can do more for each customer, such as another product team's docs, a help center, or growing AI usage, and turn it into growth. Our buyers are engineering, developer experience, and documentation leaders, so you'll need to be comfortable talking about how docs are built and shipped, even if you don't write code.\nTeam: Account Management, working alongside Customer Success and our other Account Managers\n\nReports to: Ben Terrill, Head of Customer Success\n\nLocation: San Francisco, in office when you're not traveling\n\nTravel: About one trip per month for customer visits, business reviews, and events\n\nType: Full-time, quota-carrying\n\nWhat you'll do\nOwn and grow your book\nManage a book of accounts, each typically $50K-$250K ARR.\n\nIn partnership with a CSM, build an account plan for each: stakeholders, contract terms, usage, and where we can grow.\n\nSupport renewals end to end: forecast early, negotiate terms, and propose multi-year agreements where they fit.\n\nFind and close expansion with Customer Success\nPartner with your CSMs to turn customer signals, such as new teams, new products, or rising AI usage, into qualified opportunities.\n\nRun discovery, build the business case, then negotiate and close: new sites for other products or business units, help centers and knowledge bases, AI credits, and add-ons.\n\nRight-size offers: sell the capability a customer needs instead of defaulting to the full bundle.\n\nShow up in person and go beyond your champion\nSpend about one week a month with customers: on-site visits, executive business reviews, and industry events.\n\nBuild relationships across engineering, developer experience, docs, and procurement, not just with your champion.\n\nRun a clean commercial process\nKeep Salesforce current: opportunities, stages, next steps, contacts, and renewal dates.\n\nForecast renewals and expansion accurately 30, 60, and 90 days out.\n\nBring customer feedback on pricing, packaging, and product gaps back to Product and leadership.\n\nShare what works with the Account Management team so the best plays become repeatable.\n\nWhat we're looking for\n3+ years in a quota-carrying account management role, or an AE role with expansion ownership, at a B2B SaaS company.\n\nA track record of growing mid-market or enterprise accounts ($50K+ ARR), with expansion numbers you can name.\n\nModerate technical understanding: you can explain how a team writes, reviews, and publishes docs (Git, Markdown, APIs, CI/CD), hold your own with engineering leaders, and know when to bring in a Solutions Engineer.\n\nStrong discovery and negotiation skills, including renewals, multi-year terms, and working with procurement.\n\nExperience partnering with Customer Success, with clear ownership of the commercial relationship.\n\nOrganized and data-driven: disciplined in Salesforce, accurate in forecasting, and able to read usage data to time an expansion.\n\nWilling to travel about one week a month.\n\nAble to work from our San Francisco office when you're not traveling.\n\nNice to have\nYou've sold developer tools, API platforms, or other products bought by engineering teams.\n\nExperience with usage-based pricing, such as credits or overages.\n\nYou've used Mintlify or another docs platform.\n\nFamiliarity with AI products (AI search, assistants, MCP) and how teams adopt them.\n\nEarly-stage startup experience, especially helping build an account management or expansion motion.\n\nWhat success looks like\n30 days: You know your book (every account's contract, renewal date, usage, and key contacts), you've met your CSM partners and top customers, and you have a plan for each account.\n\n90 days: Every renewal in the next two quarters has a plan and a next step, you've made your first on-site visits, and your qualified expansion pipeline is growing.\n\n6 months: You're closing expansion every month, renewals land on time without surprises, and your forecast is reliable.\n\n12 months: You've hit your expansion number, your book grows net revenue year over year, and at least one play you built is used across the team.\n\nCompany Benefits:\nCompetitive compensation and equity\n\n20 days paid time off every year\n\n401k with Employer Match\n\nmonthly wellness stipend\n\n100% employee coverage for Health, Dental, Vision\n\nCommute stipend to help get you to and from work\n\nFree lunch and dinners\n\nAnnual team offsite (previously went to Alaska, Hawaii, Jackson Hole)","description_format":"text","description_chars":5435,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-23T04:01:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":69,"reasons":["conf:2","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":250000,"is_top_pay":true},"html_url":"https://alion.io/job/mintlify-account-manager","json_url":"https://alion.io/job/mintlify-account-manager.json","meta":{"generated_at":"2026-10-29T11:43:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17716,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48371},"rest":"https://alion.io/mcp/rest/get_company?id=48371"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmintlify-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmintlify-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmintlify-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mintlify-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmintlify-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3131707}},{"tool":"search_jobs","arguments":{"company":"mintlify.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3131707},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}