{"id":888787,"url":"https://alion.io/job/miracle-ear-front-desk-associate","title":"Front Desk Associate","company":{"id":680586,"name":"Miracle Ear","domain":"miracle-ear.com","url":"https://alion.io/company/miracle-ear","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Downingtown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-09-25T10:55:01Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate!\nAs a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.\nIndividuals with experience inoffice administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.\nResponsibilities:\nManage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.\nScheduling, screening, and confirming new appointments through inbound and outbound calling.\nProvide customer resolution to any concerns or questions.\nCommunicate all relevant customer information to the Hearing Care Professional\nCollect and record customer payments.\nMaintain the customer database by updating office records.\nInform the customer about hearing care accessory options.\nHandle walk-ins and after-care for existing customers.\nHelp run office promotions by participating in any marketing and social media initiatives.\nSupport hearing aid maintenance, cleaning and repairs.\nAbout us:\nFor 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.\nAt Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our employees, offering continuous training and development opportunities to empower our employees to become leaders in the industry.\nThrough the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. This is the advantage of working as part of the Miracle-Ear family and our parent company, Amplifon, the global leader in retail hearing solutions.\nRequirements\nAdministrative, front office, or patient care coordinator background\nExperience in a direct customer support role\nComfortable handling inbound and outbound calling\nAppointment scheduling and quality phone etiquette\nSales-minded and takes initiative\nAdaptable and detail oriented, with an outgoing, positive demeanor\nComputer literacy, ability to accurately document and file records\nBenefits\nPay: $15-$19/hour\n Schedule/Hours: Mon-Fri, 9am-5pm\nContinuous training, development & support\nBrand recognition - we’re at the top of our industry!\nHealth Insurance - Medical\nPaid Holidays & Paid Time Off\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.","description_format":"text","description_chars":3653,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-09-14T05:29:23Z"}],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.577,"p_room":1,"age_days":17,"expected_fill_days":123,"reasons":["conf:16","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/miracle-ear-front-desk-associate","json_url":"https://alion.io/job/miracle-ear-front-desk-associate.json","meta":{"generated_at":"2026-09-26T01:20:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1323,"day_limit":5000,"remaining_today":3677,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}