{"id":888790,"url":"https://alion.io/job/miracle-ear-front-office-assistant","title":"Front Office Assistant","company":{"id":680586,"name":"Miracle Ear","domain":"miracle-ear.com","url":"https://alion.io/company/miracle-ear","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doylestown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-17T00:00:00Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-09-28T15:12:59Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"We’re looking for a driven individual who is passionate about helping others to become our next Front Office Associate!\nAs a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.\nIndividuals with experience inoffice administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.\nResponsibilities:\nManage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.\nScheduling, screening, and confirming new appointments through inbound and outbound calling.\nProvide customer resolution to any concerns or questions.\nCommunicate all relevant customer information to the Hearing Care Professional\nCollect and record customer payments.\nMaintain the customer database by updating office records.\nInform the customer about hearing care accessory options.\nHandle walk-ins and after-care for existing customers.\nHelp run office promotions by participating in any marketing and social media initiatives.\nSupport hearing aid maintenance, cleaning and repairs.\nRequirements\nSales-minded and takes initiative\n4+ years of experience in a direct customer support role\nAdministrative, front office, or patient care coordinator background\nComfortable handling inbound and outbound calling\nAppointment scheduling and quality phone etiquette\nAdaptable and detail oriented, with an outgoing, positive demeanor\nComputer literacy, ability to accurately document and file records\nStrong knowledge of Microsoft Office and navigating technology systems\nReliable transportation as attendance at off-site team meetings and occasional coverage for other offices may be required\nBenefits\nStandard Schedule: Monday - Friday, 9am-5pm\nCompensation: $20/hour and participation in the office bonus program upon successful completion of 90 day training\nAdditional Perks\nOngoing professional training and development\nCareer growth opportunities\nInsurance (Medical, Dental, Vision)\nRetirement Options\nPaid Time Off\nPaid Holidays\nAbout Miracle-Ear:\nFor 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.","description_format":"text","description_chars":3361,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-09-14T05:29:23Z"}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.386,"p_room":0.9,"age_days":42,"expected_fill_days":113,"reasons":["conf:3","win:mid"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/miracle-ear-front-office-assistant","json_url":"https://alion.io/job/miracle-ear-front-office-assistant.json","meta":{"generated_at":"2026-09-29T04:30:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4255,"day_limit":5000,"remaining_today":745,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}