{"id":1918218,"url":"https://alion.io/job/miracle-ear-front-office-associate-part-time","title":"Front Office Associate (Part-Time)","company":{"id":680586,"name":"Miracle Ear","domain":"miracle-ear.com","url":"https://alion.io/company/miracle-ear","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":8841},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T17:12:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T22:13:08Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"We’re looking for a driven individual who is passionate about helping others to become our next Front Office Associate!\nAs a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.\nIndividuals with experience inoffice administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.\nResponsibilities:\nManage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience \nScheduling, screening, and confirming new appointments through inbound and outbound calling \nProvide customer resolution to any concerns or questions \nCommunicate all relevant customer information to the Hearing Care Professional \nCollect and record customer payments \nMaintain the customer database by updating office records \nInform the customer about hearing care accessory options \nHandle walk-ins for existing customers \nHelp run office promotions by participating in any marketing and social media initiatives\nSupport hearing aid maintenance, cleaning and repairs.\nRequirements\nIdeal Candidate:\nAdministrative, front office, or patient care coordinator background\nExperience in a direct customer support role\nComfortable handling inbound and outbound calling\nAppointment scheduling and quality phone etiquette\nSales-minded and takes initiative\nAdaptable and detail oriented, with an outgoing, positive demeanor\nComputer literacy, ability to accurately document and file records\nBenefits\nStandard Schedule: Monday - Friday, 9AM - 5PM\nPart-Time Hours: This part-time position is estimated to work between 22-28 hours per week\nCompensation: $17/hour + monthly bonus opportunity\nAdditional Perks\nOngoing professional training and development\nCareer growth opportunities\nRetirement Options\nPaid Time Off\nPaid Holidays\nAbout us:\nFor 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.\nAt Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our employees, offering continuous training and development opportunities to empower our employees to become leaders in the industry.\nThrough the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.","description_format":"text","description_chars":3381,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hearing Care & Audiology"],"lifecycle":[{"event":"open","at":"2026-10-05T17:12:00Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.836,"p_room":1,"age_days":7,"expected_fill_days":68,"reasons":["conf:2","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/miracle-ear-front-office-associate-part-time","json_url":"https://alion.io/job/miracle-ear-front-office-associate-part-time.json","meta":{"generated_at":"2026-10-14T00:12:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":395,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":680586},"rest":"https://alion.io/mcp/rest/get_company?id=680586"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmiracle-ear-front-office-associate-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmiracle-ear-front-office-associate-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmiracle-ear-front-office-associate-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/miracle-ear-front-office-associate-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmiracle-ear-front-office-associate-part-time"}]}