{"id":2326069,"url":"https://alion.io/job/miral-concierge-agent","title":"Concierge Agent","company":{"id":72234,"name":"Miral","domain":"miral.ae","url":"https://alion.io/company/miral","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Arab 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techniques and facilitating prompt payment processing.\nStrive to eliminate repeat contacts by providing accurate resolutions and promoting self-service options where applicable.\n\nService Delivery & System Utilisation\nUtilize appropriate tools and resources effectively to provide comprehensive and satisfactory responses to guest queries.\nEnter and update client information in the system, ensuring that guest details are current and accurate.\nDocument call outcomes, including agreements made regarding payments, ensuring accurate and thorough record-keeping.\nProcess ticket and experience payments on the CRM and actively recommend additional services to enhance the guest experience.\n\nProduct Knowledge & Continuous Improvement\nMaintain an exceptional level of product and procedural knowledge, proactively seeking information to address guest needs effectively.\nIdentify and report opportunities for new business practices or suggest modifications to enhance guest satisfaction levels.\n\nPerformance & Team Contribution\nActively contribute to achieving and exceeding performance targets, including Experience Hub and Agent KPIs such as Guest Satisfaction and Quality Scores.\nFoster a positive working environment by assisting colleagues and actively participating in team meetings.\n\nOnsite Guest Engagement & Surveys\nSupport onsite guest engagement activities across Yas Island parks and attractions, as required, including during peak periods, events, and special campaigns, by conducting surveys and collecting guest feedback accurately and professionally to support service improvement initiatives.\nConduct onsite surveys in line with approved scripts, guidelines, and data collection procedures, ensuring guest responses are recorded accurately and handled in accordance with applicable privacy requirements.\nRepresent the brand professionally during onsite assignments by adhering to approved uniform standards and maintaining high standards of personal grooming, hygiene, and presentation at all times.\n\n General Responsibilities• Undertake general duties or additional tasks as required by the Team Leader to support the overall efficiency and effectiveness of the team, including onsite support when required.\n\nEssentials\nAbility to establish and maintain rapport with guests\nProficient computer and system skills\nExceptional interpersonal, verbal, and written communication skills, with the ability to convert inquiries into sales\nOutstanding empathy, problem-solving abilities, decision-making skills, and the ability to comprehend and explain technical information\nProven track record of achieving individual and team 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