{"id":1146701,"url":"https://alion.io/job/miral-operations-associate-23","title":"Operations Associate","company":{"id":72234,"name":"Miral","domain":"miral.ae","url":"https://alion.io/company/miral","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-23T12:47:17Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-26T14:52:29Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Join us at Miral Experiences!\nMiral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.\nWe specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.\nAbout the Role\nAs an Operations Associate, you will be responsible for providing exceptional guest experiences and guiding visitors through the attraction. Your primary role will be to enhance the visitor experience by assisting guests and ensuring their safety and enjoyment throughout their visit. You will play a crucial role in creating memorable moments for visitors and fostering a positive and welcoming atmosphere within the facility.\nKey Responsibilities\nWelcome visitors to the facility and provide an overview of the experience.\nAssist guests with navigation within the facility, providing directions and answering questions as / when needed.\nEnsure the safety of visitors by enforcing exhibition rules and guidelines, monitoring guest behavior, and responding to any safety concerns or emergencies.\nProvide excellent customer service, addressing visitor inquiries, resolving issues, and ensuring a positive and memorable experience for all guests.\nMaintain cleanliness and orderliness within the facility, including monitoring and tidying up as needed.\nStay informed about upcoming events, exhibitions, and promotions and communicate relevant information to visitors.\nUphold the values and mission, representing the brand with professionalism, enthusiasm, and a passion for art and technology.\nQualifications & Experience\nEssential\nExcellent communication skills (reading, writing, and speaking) in English\nAbility to use Microsoft Office to a good standard (Outlook, Teams, Word, Excel and PowerPoint)\nGood problem-solving skills\nAnalytical skills (to identify trends in provided data)\nAbility to act quickly and think on your feet\nDesirable\n1 year of experience working in an operational department within the hospitality or leisure industry (i.e. Operations, Ground Crew, Guest Services, Soft Services, Security)\nKnowledge of dry theme parks and attractions, specifically Operational departments (i.e. Operations, Ground Crew, Guest Services, Soft Services, Security)\nShape the Future with Us\nAt Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.\nFrom theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.\nWe’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.","description_format":"text","description_chars":3561,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Media & Entertainment","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-23T15:36:28Z"}],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.552,"p_room":0.75,"age_days":2,"expected_fill_days":3,"reasons":["conf:3","win:late","comp:junior"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/miral-operations-associate-23","json_url":"https://alion.io/job/miral-operations-associate-23.json","meta":{"generated_at":"2026-09-27T00:18:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":220,"day_limit":5000,"remaining_today":4780,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}