Stage Assistant Manager

ROLE SCOPE

Support & Management

• Manages and provides guidance to Team Leaders and their respective front-line colleagues to include their job training, daily attendance, grooming, coaching, appraisals, and personal development plans
• Assists in probationary feedback and discussions
• Daily operational management and scheduling of WBH and WBW
• Manages annual leave trackers to ensure park expectation coverage
• Supports in SOP and induction training

Daily Operations

• Oversee duty schedules for their area ensuring annual leave plans support operational readiness and ensure sufficient time off to colleagues
• Coordinates and oversees character appearances and roaming entertainment both in the parks and at external events
• probationary meeting support
• disciplinary assistance as required
• show report calibration and execution
• Scheduling
• Rostering

Quality Assurance & Show Standards

• Establish and maintain quality control processes to ensure consistency across all entertainment offerings.
• Conduct regular inspections of green rooms, and performer presentation standards.
• Ensure all appearance standards align with brand guidelines, character integrity, and creative requirements.
• Support show quality initiatives by ensuring performers maintain a polished and performance-ready appearance.
• Ensures dossiers are updated and tracked as required.

Production & Project Support

• Supports Creative, Production, Entertainment, and Costuming teams on new shows, attractions, character programs, and special events.
• Support the scheduling of seasonal events, , festivals, and entertainment activations.
• Assist with rehearsals, performer fittings, and operational readiness for new productions.
• Supports and aligns with technical needs for shows, activations and M&G opportunities.

Health, Safety & Compliance

• Ensure compliance with health, safety, hygiene, and sanitation standards
• Maintain a safe and organized workspace, adhering to all organizational policies and procedures.
• Follow best practices for performer care.,
• Support risk management initiatives and report any safety concerns or operational issues promptly.
• Supports incident reporting and follows emergency response procedures as directed by the Stage Manager

QUALIFICATIONS

Essential

• Higher secondary or equivalent education.
• 1 year of experience in leadership and 2 years in the entertainment industry
• Proven leadership experience
• Problem solving
• Strong experience managing teams, schedules, and daily operational requirements.
• Understanding of entertainment, theme park, theatre, or live production environments.
• Strong quality control and attention-to-detail skills.
• Excellent communication, organization, and stakeholder management abilities.
• Ability to manage multiple productions, events, and operational priorities simultaneously.
• Experience within theme parks, attractions, cruise lines, theatre, film, or large-scale entertainment organizations. .
• Experience supporting seasonal events, parades, festivals, and large-scale entertainment activations.
• Experience in operational procedures.
• Experience supporting new attraction openings, entertainment launches, or operational readiness projects.
• Strong creative ability with experience contributing to character development and overall show aesthetics.
• Computer skills: Word, Excel, PowerPoint
• Excellent communication skills, both verbal and written.
• Knowledge of current Health and Safety guidelines.
• Discretion and sensitivity when dealing with confidential information

Desirable

• Bachelor’s Degree in Fine Arts or equivalent
• 3 years of stage management experience and/or 5 years of performance experience .
• Stage Management experience