{"id":3900519,"url":"https://alion.io/job/mirantis-engagement-manager","title":"Engagement Manager","company":{"id":5338,"name":"Mirantis","domain":"mirantis.com","url":"https://alion.io/company/mirantis","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":30,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Kubernetes","optional":false},{"name":"Splunk","optional":false},{"name":"AWS","optional":true},{"name":"OpenStack","optional":true}],"status":"live","first_seen_at":"2026-11-06T20:15:30Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T17:10:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Mirantis helps organizations ship code faster on public and private clouds. The company provides a public cloud experience on any infrastructure from the data center to the edge. With Lens and the Mirantis Cloud Native Platform, Mirantis empowers a new breed of Kubernetes developers by removing infrastructure and operations complexity and providing one cohesive cloud experience for complete app and devops portability, a single pane of glass, and automated full-stack lifecycle management with continuous updates.\nMirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Liberty Mutual, PayPal, Reliance Jio, Societe Generale, Splunk, and Volkswagen. Learn more at www.mirantis.com.\n We're looking for a senior, client-facing Engagement Manager who owns the client's success from the first scoping conversation through final acceptance.\nThis is a services-led role that starts before the contract is signed. Once the work is underway, you are the person the client holds accountable for the outcome, and the person Mirantis holds accountable for delivering it.\nOur solutions are highly customized, and the engagements you run will span cloud infrastructure, Kubernetes, and AI workloads for both enterprise clients and cloud service providers. You may run multiple engagements at once, or a single large multi-workstream program where complexity warrants it, holding Mirantis, client, and third-party teams to a common schedule while keeping the critical path clear and the commercial health of the engagement intact.\nThe environment is fast-evolving and frequently ambiguous. Bringing order to it is the job. You'll be the calm center of the engagement - the person who holds client confidence when the schedule slips, who escalates early rather than absorbing problems quietly, and who can move from a working session with engineers to a C-level update without changing gears.\nWhat You'll Do\nOwn the client's success end to end - from pre-sales scoping and solution design through contract, pilot, delivery, and acceptance - across both Enterprise and Cloud Service Provider (CSP) engagements.\n\nServe as the client's primary point of contact and the senior Mirantis voice on the engagement, building trust and sustaining client confidence under delivery pressure.\n\nPartner with sales, solution architects, and engineering during pre-sales to scope and estimate custom work, author the delivery sections of the statement of work, and coordinate the internal teams needed to win the opportunity.\n\nRun multiple concurrent client engagements, or a single large multi-workstream program where complexity and time commitment warrant it.\n\nTranslate client business objectives into executable plans, holding Mirantis, client, and third-party teams to a common schedule and a shared set of commitments.\n\nDeliver in line with Mirantis delivery procedures - maintaining RAID logs, integrated plans and schedules, and providing clear, concise status reporting - applying the level of rigor the engagement warrants, whether the work is phased or iterative, and actively managing the critical path to remove blockers before they affect committed dates.\n\nManage technical delivery in coordination with Product Engineering, Customer Success, and Professional Services to meet client objectives.\n\nEnsure client readiness by coordinating the infrastructure, dependencies, and prerequisites the client owns, and hold third-party vendors and subcontractors to their timeline and quality commitments.\n\nOwn the commercial health of the engagement - scope, change, and the delivery inputs that drive its financial performance - identifying and documenting scope creep as it arises, driving the change order process, and partnering with Services Operations on measurement and reporting.\n\nIdentify and communicate risks early, ensuring all stakeholders have clear visibility, and drive mitigation plans across internal and client teams.\n\nReport status across the full stakeholder spectrum, from project teams to Mirantis and client executive and C-level leadership.\n\nIdentify opportunities through ongoing delivery to expand Mirantis’ engagement with the client, and work with Sales to develop follow-on work based on client needs, emerging requirements, and evolving business priorities.\n\nImprove delivery processes and collateral, and mentor the project managers on the team.\n\n What You Bring\n10+ years in project or program management leading complex, client-facing solution implementations in a professional services, consulting, or technology vendor environment.\n\nExperience delivering enterprise infrastructure or cloud platform implementations - you understand what it takes to stand up, integrate, and get acceptance on infrastructure in a client environment.\n\nExperience running multi-party delivery across client teams, third-party vendors and subcontractors, and internal product and engineering organizations distributed across time zones.\n\nPre-sales experience: scoping and estimating custom work, and authoring the delivery sections of statements of work.\n\nCommercial ownership of engagements - scope control, change orders, and accountability for how an engagement performs financially.\n\nTechnical fluency sufficient to engage credibly with engineers and architects on tradeoffs, dependencies, and risk.\n\nDemonstrated ownership of client outcomes. You have been accountable when a program succeeded or failed, not only the person tracking it.\n\nA pragmatic, outcome-driven mindset - you focus on delivering value, not just managing tasks\n\nBachelor's degree in a business or technical field, or equivalent experience.\n\nNice to Have\nProject Management Professional (PMP) certification or similar.\n\nFamiliarity with infrastructure solutions based on Kubernetes, OpenStack, and/or hybrid cloud concepts.\n\nFamiliarity with AI concepts - including data pipelines, LLMs, and model lifecycle - and experience delivering projects related to them.\n\nExperience delivering projects for data center environments.\n\nExperience managing vendor or subcontractor relationships as part of project delivery.\n\nFamiliarity with using AI tools and agents to streamline process execution and reporting.\n\nWhat Success Looks Like\nEngagements deliver to scope, schedule, and quality - and where constraints emerge, expectations are managed early enough that client trust holds.\n\nEngagements perform to their financial plan, with scope change identified, documented, and converted into change orders rather than absorbed.\n\nPlans, RAID logs, and reporting are current and trusted, and risks reach leadership before they affect committed dates.\n\nDelivered results generate follow-on work, and you help shape what comes next.\n\nLocation and Travel\nThis is a remote role with moderate travel, typically 10-25%, for client engagements, workshops, and internal team meetings. Travel may be international. Candidates must be willing and able to travel internationally, including to the United States, and to hold or obtain the documentation required to do so. You may support clients globally, with some flexibility in working hours to accommodate client and delivery team time zones.\nWhy Mirantis\nWork with a global leader in hybrid cloud, open-source infrastructure, enterprise AI cloud, and neocloud.\n\nPartner with Fortune 500 and Global 2000 customers on next-generation platform and AI initiatives.\n\nBe part of a culture that values innovation, ownership, and continuous growth.\n\nCompetitive compensation, strong benefits, and stock options.\n\nWork for an established leader in the Cloud Native industry with over 800 enterprise customers, HQ’d in Silicon Valley.\nWork with exceptionally passionate, talented, and engaging colleagues, helping Fortune and Global 2000 customers implement modern open-source cloud technologies.\nBe a part of cutting-edge, open-source innovation.\nThrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.\nFlexible working schedule and remote / or hybrid work environment.\nReceive a competitive compensation package.\nMirantis ranked in the top 50 of G2's Best IT Cloud Products of 2021!\nWe are a Leader for Container Management in G2 (#2 after AWS)!","description_format":"text","description_chars":8244,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Hybrid work","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","Cloud Platforms (IaaS & 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