{"id":229370,"url":"https://alion.io/job/mirantis-intern-support-specialist-business-analyst","title":"Intern — Support Specialist / Business Analyst","company":{"id":5338,"name":"Mirantis","domain":"mirantis.com","url":"https://alion.io/company/mirantis","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":23,"ghost_share":0,"stale_share":0.913,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Almaty, Kazakhstan"],"countries":["KZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Kubernetes","optional":false},{"name":"Machine Learning","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Scrum","optional":false},{"name":"SQL","optional":false},{"name":"Waterfall","optional":false},{"name":"AI Agents","optional":true},{"name":"AWS","optional":true},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Copilot","optional":true},{"name":"Multi-Agent Systems","optional":true}],"status":"live","first_seen_at":"2026-06-18T15:04:41Z","employer_posted_date":"2026-06-18","last_verified_at":"2026-10-28T03:45:40Z","board_verified":true,"closed_at":null,"days_open":131,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":131},"description":"About Mirantis\nMirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment-on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy.\n Mirantis is looking for a motivated and detail-oriented intern to join our team as a Support Specialist / Business Analyst.\nWhat You'll Do\nBusiness Analysis & Project Coordination\nGather and document business and functional requirements through interviews, workshops, document analysis, and workflow reviews\n\nBreak projects into actionable tasks with clear timeframes, owners, and goals\n\nSchedule and facilitate regular team meetings; capture decisions, action items, and next steps\n\nPrepare clear documentation for internal teams and key stakeholders, leveraging AI writing and summarization tools to improve quality and efficiency\n\nMonitor project progress, proactively flag risks, and help drive issues to resolution\n\nMaintain and update project reports, dashboards, and status trackers on a regular cadence\n\nUse AI-assisted tools to analyze project data, identify patterns, and surface actionable insights\n\nConduct acceptance testing of newly developed features and functionality\n\nTechnical Support\nServe as a first point of contact for customers seeking technical assistance via phone, email, or web portal\n\nTroubleshoot technical issues systematically, using AI-powered diagnostic and knowledge base tools where applicable, and escalate unresolved cases to the appropriate support tier or engineering team\n\nTrack and manage open issues through to resolution within agreed SLAs\n\nProvide timely, accurate, and professional responses to customers throughout the support lifecycle\n\nVerify that customer systems are fully functional following issue resolution\n\nLog all events, problems, and resolutions accurately in the ticketing system\n\nContribute to the internal knowledge base by writing technical notes and user-facing documentation, using AI tools to maintain consistency and clarity\n\nCross-functional Collaboration\nWork closely with developers, QA engineers, and system engineers to support quality product delivery\n\nApply basic prompt engineering techniques to get effective results from AI assistants in day-to-day tasks\n\nBuild and maintain positive working relationships with customers and internal stakeholder\n\nWhat We're Looking For\nTechnical Skills\nSolid understanding of software development life cycle (SDLC) and common methodologies (Agile, Scrum, Waterfall)\n\nFamiliarity with help desk or ticketing software and remote support tools\n\nBasic experience troubleshooting software or system issues remotely\n\nExposure to relational databases (SQL knowledge is a plus)\n\nAI Literacy\nComfortable working with AI assistants (such as ChatGPT, Claude, Copilot, or similar) for research, drafting, and problem-solving tasks\n\nBasic understanding of how large language models (LLMs) work and their practical limitations\n\nAbility to write clear, effective prompts to get useful outputs from AI tools\n\nAwareness of AI ethics, data privacy considerations, and responsible AI use in a professional setting\n\nInterest in how AI and automation are reshaping IT support, business analysis, and enterprise workflows\n\nAssist in designing and documenting multi-agent workflows that coordinate specialized AI agents across support, analysis, and reporting tasks\n\nSoft Skills\nStrong organizational and time-management skills with the ability to juggle multiple open issues simultaneously\n\nExcellent written and verbal communication skills in English\n\nA collaborative, diplomatic, and genuinely customer-focused mindset\n\nIntellectual curiosity and eagerness to learn new tools and technologies quickly\n\n What does Mirantis offer you?\n- Work with an established Silicon Valley leader in the cloud infrastructure industry;\n- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;\n- Be a part of cutting-edge, open-source innovation;\n- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;\n- Professional development and training;\n- Attend conferences and working groups;\n- Company outings, happy hours, hackathons, and tech talks;\n- Receive a competitive compensation package with a strong benefits plan.\nIt is understood that Mirantis, Inc. may use automated decision-making technology (ADMT) for specific employment-related decisions. Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for. You also have the right to appeal any decisions made by ADMT by sending your request to \nBy submitting your resume, you consent to the processing and storage of your personal data in accordance with applicable data protection laws, for the purposes of considering your application for current and future job opportunities.\nWe are a Leader for Container Management in G2 (#2 after AWS)!","description_format":"text","description_chars":5744,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Kazakhstan","iso":"KZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","Cloud Platforms (IaaS & PaaS)"],"lifecycle":[{"event":"open","at":"2026-09-05T09:35:00Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.075,"p_room":0.28,"age_days":131,"expected_fill_days":28,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/mirantis-intern-support-specialist-business-analyst","json_url":"https://alion.io/job/mirantis-intern-support-specialist-business-analyst.json","meta":{"generated_at":"2026-10-28T07:32:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9614,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5338},"rest":"https://alion.io/mcp/rest/get_company?id=5338"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmirantis-intern-support-specialist-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmirantis-intern-support-specialist-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmirantis-intern-support-specialist-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mirantis-intern-support-specialist-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmirantis-intern-support-specialist-business-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":229370}},{"tool":"search_jobs","arguments":{"company":"mirantis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":229370},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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