{"id":72891,"url":"https://alion.io/job/mirantis-saas-operations-analyst-cloud-commerce-remote-in-kazakhstan","title":"SaaS Operations Analyst – Cloud Commerce (remote in Kazakhstan)","company":{"id":5338,"name":"Mirantis","domain":"mirantis.com","url":"https://alion.io/company/mirantis","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":23,"ghost_share":0,"stale_share":0.913,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Almaty, Kazakhstan"],"countries":["KZ"],"hiring_countries":["KZ"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":33000,"period":"year","method":"role_country_seniority_unknown","sample_n":38},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Google Sheets","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"Looker","optional":false},{"name":"Machine Learning","optional":false},{"name":"Snowflake","optional":false},{"name":"Tableau","optional":false},{"name":"Prompt Engineering","optional":true},{"name":"Stripe","optional":true}],"status":"live","first_seen_at":"2026-08-12T22:11:29Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-28T03:45:40Z","board_verified":true,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":76},"description":"About Mirantis\nMirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment-on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy.\n Role Summary\nMirantis is seeking a Marketplace Operations Analyst to own the technical health, listing administration, and operational execution across our cloud digital channels - including AWS Marketplace, Azure Marketplace, and our Direct Webstore. Sitting within Business Applications, you will manage enterprise B2B private offers, streamline catalog updates, drive Jira delivery sprints, and optimise system data flows into NetSuite ERP.\nNote: This is an enterprise B2B SaaS and cloud infrastructure position-not a B2C retail role.\nMarketplace & Channel Operations\nOwn the operational health, listing accuracy, and catalog completeness across the Mirantis Webstore, AWS Marketplace, and Azure Marketplace.\nCoordinate product onboarding, updates, and deprecations: pricing, SKUs, license entitlements, descriptions, and media assets.\nManage enterprise B2B Private Offer workflows (AWS/Azure) end-to-end: initiation, approval, fulfilment, and post-sale handoff to Customer Success.\nLiaise with AWS and Azure partner teams on listing certifications, SaaS metering integrations, and marketplace co-sell program requirements.\nAgile Delivery & Operations\nMaintain a consolidated operational tracker (Jira) across all active digital commerce initiatives, integrations, and process improvements.\nDrive sprint planning, async standups, and delivery cadences; surface blockers early with clear context and proposed resolutions.\nMaintain RAID logs, decision records, and stakeholder updates throughout project lifecycles.\nCoordinate User Acceptance Testing (UAT): define test scenarios, assign testers, consolidate results, and own release sign-offs.\nDrive process automation with an AI-first mindset-identify repetitive operational workflows and lead their automation using tools like Claude Enterprise.\nSystems & Business Analysis\nElicit, document, and validate functional requirements for digital commerce initiatives: listing updates, checkout logic, entitlement rules, pricing structures, and API changes.\nProduce clear BRDs, user stories with acceptance criteria, process maps, and data flow diagrams for Engineering and QA.\nMap end-to-end data flows across the B2B stack - Webstore, NetSuite ERP, AWS/Azure Metering APIs - identifying integration gaps and proposing solutions.\nServe as the internal Subject Matter Expert (SME) on AWS/Azure Marketplace technical mechanics: metering APIs, SaaS contract billing, and private offer structures.\nReporting & Cross-Functional Alignment\nDeliver weekly and monthly status updates to Business Applications leadership, Finance, and Sales covering channel activity, launch status, and fulfillment health.\nBuild and maintain operational dashboards (Looker / Snowflake / Google Sheets) tracking marketplace GMV, private offer turnaround times, fulfillment SLAs, and entitlement activation rates.\nPartner with Finance as the primary operational point-of-contact for order reconciliation, entitlement provisioning, and period-close data requirements.\nCollaborate with Sales to provide marketplace deal analytics and fulfillment visibility that support pipeline reviews and forecasting.\nDocument and maintain Standard Operating Procedures (SOPs) for recurring operations: listing updates, promo setups, refund processing, and license provisioning.\nRequired:\n2+ years in a business analysis, systems analysis, or operations role covering B2B SaaS, cloud infrastructure, or digital sales channels.\nHands-on experience with AWS Marketplace or Azure Marketplace management (listing administration, B2B private offers, SaaS contracts, or metering APIs).\nProficiency using Jira for agile sprint/task tracking and Confluence for technical documentation and SOPs.\nHands-on experience with BI and data warehousing tools (Looker, Tableau, Snowflake, or equivalent) to build and maintain operational dashboards independently.\nStrong written communication skills: ability to author BRDs, SOPs, status reports, and stakeholder updates independently and on time.\nComfort operating in a fully remote, async-first environment across global time zones.\nNice-to-Have\nFamiliarity with enterprise subscription billing platforms, payment gateways (Stripe), or B2B webstore engines.\nExposure to ERP or financial systems (NetSuite) from an order management or reporting perspective.\nExperience in QA or UAT coordination (writing test cases, managing testing cycles, driving sign-off).\nExposure to AI tools (LLMs, prompt engineering, or no-code integrations) for workflow automation.\nGeneral understanding of cloud infrastructure, Kubernetes, or containerised software product categories \n What does Mirantis offer you?\n- Work with an established Silicon Valley leader in the cloud infrastructure industry;\n- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;\n- Be a part of cutting-edge, open-source innovation;\n- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;\n- Professional development and training;\n- Attend conferences and working groups;\n- Company outings, happy hours, hackathons, and tech talks;\n- Receive a competitive compensation package with a strong benefits plan.\nIt is understood that Mirantis, Inc. may use automated decision-making technology (ADMT) for specific employment-related decisions. Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for. You also have the right to appeal any decisions made by ADMT by sending your request to \nBy submitting your resume, you consent to the processing and storage of your personal data in accordance with applicable data protection laws, for the purposes of considering your application for current and future job opportunities.\nWe are a Leader for Container Management in G2 (#2 after AWS)!","description_format":"text","description_chars":6853,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Kazakhstan","iso":"KZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","DevOps & Platform Engineering","Cloud Platforms (IaaS & PaaS)"],"lifecycle":[{"event":"open","at":"2026-08-12T22:11:29Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.379,"p_room":0.35,"age_days":76,"expected_fill_days":28,"reasons":["conf:2","stale_co","velocity","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/mirantis-saas-operations-analyst-cloud-commerce-remote-in-kazakhstan","json_url":"https://alion.io/job/mirantis-saas-operations-analyst-cloud-commerce-remote-in-kazakhstan.json","meta":{"generated_at":"2026-10-28T06:32:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8712,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5338},"rest":"https://alion.io/mcp/rest/get_company?id=5338"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmirantis-saas-operations-analyst-cloud-commerce-remote-in-kazakhstan"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmirantis-saas-operations-analyst-cloud-commerce-remote-in-kazakhstan"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmirantis-saas-operations-analyst-cloud-commerce-remote-in-kazakhstan"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mirantis-saas-operations-analyst-cloud-commerce-remote-in-kazakhstan\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmirantis-saas-operations-analyst-cloud-commerce-remote-in-kazakhstan"}]}