{"id":3697317,"url":"https://alion.io/job/miratech-product-owner-five9-4","title":"Product Owner (Five9)","company":{"id":3541,"name":"Miratech","domain":"miratechgroup.com","url":"https://alion.io/company/miratech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","FR","GB","AT","BE","BG","HR","CZ","DK","FI","HU","IE","IT","NL","NO","PL","RO","ES","SE","CH","EE","GR","IS","LV","LI","LT","LU","MT","PT","SK","SI"],"hiring_countries_total":31,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Azure","optional":true},{"name":"Power BI","optional":true},{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-11-03T14:04:26Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T13:43:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.\nMiratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.\n TheProduct Manager plays a key role in shaping and enhancing a cloud-based customer engagement platform that supports large-scale service operations. Working cross-functionally with Technology, Operations, Workforce Management, Analytics, and external partners, this role drives the delivery of capabilities that optimize customer outreach strategies, improve agent effectiveness, enhance customer interactions, and increase operational efficiency.\nThe successful candidate will translate business objectives into actionable product requirements, prioritize and manage the product backlog, coordinate feature implementation, and leverage data-driven insights to continuously improve platform capabilities and business outcomes. This role offers the opportunity to influence the evolution of a critical customer engagement platform that enables seamless and efficient customer experiences across a global organization.\nResponsibilities:\nSupport the Product Manager in executing the product roadmap for the Five9 Dialer platform.\nPartner with Contact Center Operations, Technology, Workforce Management, Compliance, Risk, and Analytics teams to gather business requirements and define product enhancements.\nTranslate business requirements into user stories, acceptance criteria, and prioritized backlog items.\nParticipate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.\nCoordinate the delivery of new features, enhancements, upgrades, and production releases.\nSupport user acceptance testing (UAT), defect triage, production validation, and release readiness activities.\nMonitor product performance and operational metrics, identifying opportunities to improve dialing strategies, agent experience, campaign effectiveness, and customer outcomes.\nCollaborate with Five9 and internal technology partners to troubleshoot issues, prioritize enhancements, and support platform stability.\nAssist with implementation of new dialing capabilities, automation, integrations, and workflow improvements.\nDevelop product documentation, process guides, release communications, and training materials to support adoption.\nAnalyze user feedback and operational insights to recommend product improvements and future roadmap opportunities.\nEnsure platform capabilities align with regulatory, security, and compliance requirements.\nGoing to Office in London or Brighton 3 days a week.\n 6+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline.\nExperience working with Five9 Cloud.\nKnowledge of outbound dialing technologies, predictive dialing, preview dialing, progressive dialing, and campaign management.\nExperience with CRM integrations, IVR, call routing, or workforce optimization platforms.\nUnderstanding of contact center KPIs, including connection rates, occupancy, average handle time, abandonment rates, and campaign performance.\nFamiliarity with Agile methodologies, including writing user stories, managing product backlogs, and participating in sprint ceremonies.\nExperience working with cross-functional teams across Product, Technology, Operations, and Vendor organizations.\nProficiency with Jira, Azure DevOps, Confluence, or similar Agile delivery tools.\nNice to have:\nExperience working with Genesys Cloud, NICE CXone, Amazon Connect, or other cloud contact center platforms.\nExperience supporting digital servicing channels such as voice, chat, SMS, or messaging.\nFamiliarity with customer authentication, identity verification, or fraud prevention solutions.\nExperience using analytics and reporting tools such as Power BI, Tableau, SQL, or Excel.\nExposure to regulated industries such as financial services is a plus.\n We offer:\nCulture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.\nCompetitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.\nWork From Anywhere Culture: make the most of the flexibility that comes with remote work.\nGrowth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.\nGlobal Impact: collaborate on impactful projects for top global clients and shape the future of industries.\nWelcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.\n Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.\nMiratech is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.","description_format":"text","description_chars":6079,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Professional 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