{"id":3396190,"url":"https://alion.io/job/miratech-quality-assurance-engineer-conversational-ai-voice-testing","title":"Quality Assurance Engineer – Conversational AI & Voice Testing","company":{"id":3541,"name":"Miratech","domain":"miratechgroup.com","url":"https://alion.io/company/miratech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-02T06:13:15Z"}},"role":"QA","role_family":"QA","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":178000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":116},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Speech Recognition","optional":false},{"name":"CI/CD","optional":true}],"status":"live","first_seen_at":"2026-10-28T12:00:52Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T00:30:58Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding scope, schedule, and budget objectives since our inception in 1989.\nMiratech has coverage across five continents and operates in 25 countries worldwide. With nearly 1,000 full-time professionals and an annual growth rate exceeding 25%, we continue to deliver innovative technology solutions to global enterprises.\n Join our team as a Quality Assurance Engineer focused on validating next-generation conversational and voice-based customer experience solutions. In this role, you will ensure the quality, reliability, and accuracy of intelligent virtual assistants, voice applications, and customer engagement platforms by testing conversational flows, integrations, automation, and end-to-end customer journeys. This is an exciting opportunity to work with cutting-edge AI technologies, collaborate with cross-functional teams, and help deliver seamless, high-quality customer experiences at scale.\nResponsibilities\nDesign, develop, and execute functional, regression, integration, and end-to-end test scenarios for conversational AI, voice, and customer interaction solutions.\nValidate conversational flows, intent recognition, entities, utterances, response accuracy, escalation paths, and exception handling.\nCreate and maintain automated test suites to improve testing coverage, efficiency, and release quality.\nTest voice and telephony interactions, including speech recognition, touch-tone inputs, call routing, transfers, and customer journey workflows.\nValidate integrations between conversational platforms, backend systems, APIs, and third-party services.\nPerform system-level and user journey testing to ensure seamless customer experiences across multiple channels.\nIdentify, document, track, and verify defects while collaborating closely with developers, solution architects, business analysts, and product teams.\nDevelop comprehensive test plans, test cases, execution reports, and quality metrics.\nParticipate in requirements reviews and provide quality-focused feedback early in the development lifecycle.\nEnsure applications meet established quality standards, functional requirements, performance expectations, and customer experience goals.\nContribute to test process improvements, automation strategies, and continuous quality initiatives.\n 6+ years of experience in Quality Assurance, with hands-on experience testing conversational AI, IVR, voice applications, or customer engagement platforms.\n3+ years of hands-on experience with Cyara Cruncher, Cyara Velocity, and Cyara Virtual Agent for test design, execution, automation, and reporting.\nExperience testing conversational AI solutions using AWS Lex and/or Google Dialogflow CX/ES, including intent recognition, conversation flows, and response validation.\nStrong knowledge of functional, regression, integration, system, and end-to-end testing methodologies.\nDeep understanding of conversational AI concepts, including NLU, intents, entities, utterances, context management, fallback handling, and escalation workflows.\nHands-on experience validating IVR and voice interactions, including speech recognition, DTMF inputs, call routing, transfers, and call termination scenarios.\nExperience testing APIs, backend integrations, data exchanges, and contact center workflows across enterprise applications.\nStrong experience in test planning, test case design, defect management, execution reporting, and quality assurance best practices.\nExcellent analytical, troubleshooting, communication, stakeholder collaboration, and documentation skills.\nNice To Have\nExperience with performance, load, stress, and scalability testing of conversational AI and voice applications.\nFamiliarity with SIP, telephony protocols, speech recognition technologies, DTMF, and call-routing concepts.\nExperience with test automation frameworks, API testing tools, and CI/CD-enabled QA practices.\nExposure to Amazon Connect, Genesys Cloud, or other contact center platforms.\nKnowledge of conversational analytics, customer experience monitoring, and AI-driven customer engagement solutions.\n We offer:\nCulture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. \nCompetitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. \nWork From Anywhere Culture: make the most of the flexibility that comes with remote work. \nGrowth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. \nGlobal Impact: collaborate on impactful projects for top global clients and shape the future of industries. \nWelcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. \n Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. \nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":5902,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["IT Outsourcing & Dedicated Teams","Systems Integrators","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-28T12:32:18Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/miratech-quality-assurance-engineer-conversational-ai-voice-testing","json_url":"https://alion.io/job/miratech-quality-assurance-engineer-conversational-ai-voice-testing.json","meta":{"generated_at":"2026-11-03T01:08:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1256,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3541},"rest":"https://alion.io/mcp/rest/get_company?id=3541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmiratech-quality-assurance-engineer-conversational-ai-voice-testing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmiratech-quality-assurance-engineer-conversational-ai-voice-testing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmiratech-quality-assurance-engineer-conversational-ai-voice-testing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/miratech-quality-assurance-engineer-conversational-ai-voice-testing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmiratech-quality-assurance-engineer-conversational-ai-voice-testing"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3396190}},{"tool":"search_jobs","arguments":{"company":"miratechgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3396190},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}