{"id":2693443,"url":"https://alion.io/job/miratech-senior-amazon-connect-developer","title":"Senior Amazon Connect Developer","company":{"id":3541,"name":"Miratech","domain":"miratechgroup.com","url":"https://alion.io/company/miratech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":131000,"max_usd":227000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1105},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"DynamoDB","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-06-26T12:19:03Z","employer_posted_date":"2026-06-26","last_verified_at":"2026-10-25T13:44:32Z","board_verified":true,"closed_at":null,"days_open":121,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":120},"description":"Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.\nMiratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%\n We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions.\nResponsibilities:\nDesign, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies.\nConfigure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within Amazon Connect.\nDevelop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services.\nBuild and support integrations with CRM platforms, third-party applications, APIs, and backend systems.\nImplement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.\nTroubleshoot and resolve issues related to Amazon Connect, AWS services, and contact center operations.\nSupport CI/CD processes and infrastructure automation using tools such as Terraform and CloudFormation.\nCollaborate with business stakeholders, operations teams, and technical teams to deliver scalable and reliable contact center solutions.\n 6+ years of experience in contact center technology, engineering, or operations roles.\n4+ years of hands-on experience with Amazon Connect, including contact flow design, routing strategies, IVR configuration, and contact center integrations.\nStrong experience designing and building Amazon Connect contact flows using AWS Lambda and DynamoDB.\nExpertise in call routing design, including routing profiles, queues, callbacks, emergency messaging, dynamic business hours, and holiday routing.\nPractical experience with AWS services commonly used with Amazon Connect, including Lambda, DynamoDB, S3, and CloudWatch.\nStrong programming experience in Python with AWS Lambda and API integrations.\nExperience integrating Amazon Connect with CRMs, third-party applications, APIs, and backend systems.\nUnderstanding of contact center and telephony fundamentals, including IVR design, call routing, VoIP concepts, and omnichannel customer engagement.\nFamiliarity with version control tools such as Git, GitHub, or TFS.\nExperience with CI/CD and Infrastructure-as-Code tools such as Terraform, CloudFormation, or similar technologies.\nStrong troubleshooting, debugging, analytical, and problem-solving skills.\nExcellent communication and collaboration skills with technical and non-technical stakeholders.\nNice to have:\nAWS Cloud Practitioner or equivalent AWS certification.\nExperience with legacy contact center platforms such as Genesys, Avaya, or Cisco.\nFamiliarity with contact center reporting, analytics, workforce management (WFM), and performance monitoring tools.\nExperience supporting enterprise-scale or regulated contact center environments.\nExperience implementing portal widgets, chatbot integrations, email, SMS, and omnichannel customer service solutions.\nExperience designing call flows and integrating contact center platforms with backend systems through APIs.\nWe offer:\nCulture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. \nCompetitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. \nWork From Anywhere Culture: make the most of the flexibility that comes with remote work. \nGrowth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. \nGlobal Impact: collaborate on impactful projects for top global clients and shape the future of industries. \nWelcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. \n Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. \n* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.\n All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":5506,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Professional development"],"hiring_locations":[{"name":"United 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