{"id":2899137,"url":"https://alion.io/job/mirion-field-support-specialist","title":"Field Support Specialist","company":{"id":1820403,"name":"Mirion","domain":"mirion.com","url":"https://alion.io/company/mirion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":90,"open_postings":45,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vaughan, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":79},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T00:29:08Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Field Support Specialist provides service, preventative maintenance, repair and training requirements to customers. The Field Support Specialist is responsible for on-site training on radiation monitoring equipment to users in Canada and to provide front line support via email or phone. This individual will utilize his or her product and technical knowledge to perform on-site troubleshooting, repair, preventive maintenance and installation, as required. Direct customer support in the field is the primary responsibility of this role, however, as availability in schedule permits, an individual in this role will support functions of the business within the Concord factory, including but not limited to: repairs, technical support, and training. \n\nCore Duties/Responsibilities:\nPerform hands-on equipment troubleshooting and repair in the field and in the Concord factory, as applicable. \nProvide customer support in the installation, modification, training, consulting and repair of complex computer based nuclear research instrumentation.\nProvide engineering and consulting support for nuclear power plants, laboratories, educational and government agency customers.\nTraining the end user on the basics of operation and routine maintenance. \nProvide customer with information on the theory of operation, design and disassembly, as well as handling common and complex diagnoses and troubleshooting of the various products. \nConduct training presentations, product demonstrations, and hands-on instruction. \nMaintain good customer relations and customer satisfaction by serving as the company liaison on administrative and technical matters for assigned projects. \nComplete and maintain detailed records of all technical problems using the company's database.\nSupport the product improvement lifecycle with objective evidence of product performance in the field.\nResponsible for regional business development efforts in coordination with other team members to secure new support contracts and other growth opportunities.\nCreate, maintain and update technical literature on the platform. \nSupport internal departments as requested within the service function. \nPerform other duties as assigned. \nWork as an Internal Service Tech for the site products.\nHandle direct customer questions which fall under the normal scope of the Service Tech role.\nHandle Internal service questions via telephone & emails:\nFrom Customer Care Team\nFrom Reps \nFrom other Service Techs \nFrom other Business Units\nParticipate in technical requirement reviews for site orders.\nWork with Project Management & Engineering with regards to technical issues.\nTake on inquiries that go to Manufacturing Engineering & Engineering departments – service requirements/questions.\nResponsible for the field installation instructions such as Upgrades to RTM860 and other monitors.\nWrite service bulletins with guidance from Engineering or Production.\nPerform other duties as assigned.\n\nSkill/Knowledge & Other Requirements:\nMinimum 1 to 3 years of experience servicing in a highly technical environment or related industry.\nCollege/Post-Secondary Degree in Electronics, Nuclear Engineering or equivalent. \nMust have technical acumen preferably in Electronics, Mechanical or Science/Physics background. \nAbility to conduct presentations. \nExceptional oral and written communication skills to communicate effectively with all levels within the organization and with external stakeholders. \nGood listening skills. \nStrong interpersonal, organizational skills along with strong analytical and problem-solving abilities. \nStrong computer skills in a Windows environment and Microsoft Office. \nAbility to read and understand technical drawings.\nWell-disciplined, self-starter with an enthusiastic and entrepreneurial spirit.\nLogical and analytical in approaching solutions to complex problems. \nExceptional time management skill. \nAble to build and maintain relationships with corporate departments and customers. \nAble to work efficiently as a part of a team as well as independently.\n\nOther Skills/Knowledge:\nSAP\nThorough knowledge and proficiency of Mirion Technologies products and software. \nKnowledge and experience in Nuclear Physics and Radiation Principles. \n1 to 3 years of experience in a technical/customer service position involving complex system troubleshooting and resolution at modular and/or component level. \nBasic knowledge of Autodesk tools.\nElectronic and mechanical components background is an asset. \nMust have a valid driver’s license.\n\nPhysical Requirements:\nAbility to lift at least 75+ pounds. \nAbility to do repetitive motion. \nAbility to stand, sit, and bend for long periods of time.\n\nMirion Technologies (Canberra CA) Ltd. is in compliant with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We are an equal opportunity employer that is committed in providing accommodations for applicants with disabilities upon request at any stage of the recruitment process. Please advise the Human Resources Department of any accommodations you may need during the recruitment process.","description_format":"text","description_chars":5117,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nuclear Energy","Test & Measurement Instruments"],"lifecycle":[{"event":"open","at":"2026-10-20T05:45:10Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":68,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/mirion-field-support-specialist","json_url":"https://alion.io/job/mirion-field-support-specialist.json","meta":{"generated_at":"2026-10-23T01:19:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2204,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1820403},"rest":"https://alion.io/mcp/rest/get_company?id=1820403"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmirion-field-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmirion-field-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmirion-field-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mirion-field-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmirion-field-support-specialist"}]}