{"id":2802945,"url":"https://alion.io/job/mirus-opportunities-servicedesk-manager-it-operations-support","title":"ServiceDesk Manager - IT Operations & Support","company":{"id":3801692,"name":"Mirus Opportunities","domain":"mirus-sol.in","url":"https://alion.io/company/mirus-opportunities","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":32000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false}],"status":"closed","first_seen_at":"2026-07-27T08:05:44Z","employer_posted_date":null,"last_verified_at":"2026-10-25T08:06:34Z","board_verified":false,"closed_at":"2026-10-25T08:06:34Z","days_open":90,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":90},"description":"Job Description :\n\nA leading automotive financial services organization is looking for an experienced ServiceDesk Manager to lead enterprise IT support operations and IT asset management. The role will oversee service desk delivery, incident and escalation management, IT asset lifecycle, software license compliance, vendor management, and audit readiness while ensuring high service standards and adherence to Service Level Agreements.\n\nKey Responsibilities : \n\n- Lead, mentor, and manage the IT Service Desk team to deliver high-quality end-user support.\n\n- Ensure timely resolution of incidents and service requests within defined Service Level Agreements.\n\n- Manage escalations, stakeholder communication, and critical user issues.\n\n- Oversee IT hardware and software asset lifecycle, inventory accuracy, and license compliance.\n\n- Manage vendor relationships, contracts, and procurement to optimize cost and service quality.\n\n- Ensure compliance with IT policies and support internal and external IT audits.\n\nIdeal Candidate Profile : \n\n- 8-12 years of experience in IT Service Desk or Helpdesk Management.\n\n- Strong experience with Information Technology Service Management tools and IT asset/inventory management solutions.\n\n- Proven leadership experience managing enterprise IT support teams.\n\n- Sound understanding of software licensing, vendor management, and IT governance.\n\n- Strong analytical, stakeholder management, and conflict resolution skills.\n\n- Willing to work onsite from Manesar.\nSkills\nIntegrated Service Desk, System Support, Technical Support, IT Asset Management, Incident Management, IT Operations, Ticketing System, IT Governance","description_format":"text","description_chars":1659,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-18T01:22:52Z"},{"event":"expire","at":"2026-10-25T08:06:34Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/mirus-opportunities-servicedesk-manager-it-operations-support","json_url":"https://alion.io/job/mirus-opportunities-servicedesk-manager-it-operations-support.json","meta":{"generated_at":"2026-10-26T09:02:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12081,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3801692},"rest":"https://alion.io/mcp/rest/get_company?id=3801692"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmirus-opportunities-servicedesk-manager-it-operations-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmirus-opportunities-servicedesk-manager-it-operations-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmirus-opportunities-servicedesk-manager-it-operations-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mirus-opportunities-servicedesk-manager-it-operations-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmirus-opportunities-servicedesk-manager-it-operations-support"}]}