{"id":3564803,"url":"https://alion.io/job/misodigital-technical-support-engineer-microsoft-solutions","title":"Technical Support Engineer (Microsoft Solutions)","company":{"id":4490765,"name":"Miso Digital","domain":"misodigital.com","url":"https://alion.io/company/misodigital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, 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และประสานงานส่งต่อเคสที่มีความซับซ้อนไปยังทีมที่เกี่ยวข้อง.\n\nบันทึกปัญหา วิธีการแก้ไข และจัดทำฐานความรู้ (Knowledge Base).\n\nประสานงานกับ Microsoft เพื่อแก้ไขปัญหาทางเทคนิคให้ลูกค้าอย่างมีประสิทธิภาพ.\n\nProject Coordination.\n\nประสานงานกับลูกค้าและทีมงานเพื่อกำหนดขอบเขตและเป้าหมายของโครงการ.\n\nติดตามความคืบหน้า รายงานสถานะ ความเสี่ยง และปัญหาที่เกิดขึ้น.\n\nจัดประชุมติดตามงานและอัปเดตสถานะให้ผู้เกี่ยวข้องอย่างสม่ำเสมอ.\n\nLicensing Operations.\n\nดูแลและบริหารจัดการ Microsoft License ของลูกค้า.\n\nติดตามการต่ออายุ สิทธิการใช้งาน และวันหมดอายุของ License.\n\nตรวจสอบความถูกต้องของข้อมูล License และแก้ไขปัญหาที่เกี่ยวข้อง.\n\nให้คำแนะนำและสนับสนุนลูกค้าในเรื่อง Microsoft Licensing.\n\nมีประสบการณ์ด้าน Technical Support, IT Support หรือ System Administration.\n\nมีความรู้พื้นฐานด้าน Microsoft 365, Azure หรือ Microsoft Cloud Solutions.\n\nมีทักษะการวิเคราะห์และแก้ไขปัญหาทางเทคนิค.\n\nมีทักษะการสื่อสารและการประสานงานที่ดี.\n\nสามารถจัดการงานหลายด้านพร้อมกันได้.\n\nมีใจรักงานบริการและพร้อมเรียนรู้เทคโนโลยีใหม่อยู่เสมอ.\n\nทักษะที่พิจารณาเป็นพิเศษ.\n\nMicrosoft 365.\n\nExchange Online.\n\nSharePoint Online.\n\nMicrosoft Teams.\n\nAzure Fundamentals.\n\nMicrosoft Licensing.\n\nTicketing System.\n\nPowerShell.\n\nITIL Foundation.\n\nคุณลักษณะที่มองหา.\n\nCustomer Service Mindset.\n\nProblem Solving Skills.\n\nCommunication & Coordination Skills.\n\nOwnership & Accountability.\n\nContinuous Learning Mindset.\nJob skills required: System Administration, Problem Solving, Cloud Computing\nJob skills preferred: Sharepoint, PowerShell","description_format":"text","description_chars":1687,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous 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