{"id":2522456,"url":"https://alion.io/job/mission-australia-operations-manager","title":"Operations Manager","company":{"id":1906557,"name":"Mission Australia","domain":"missionaustralia.com.au","url":"https://alion.io/company/missionaustralia","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":null,"currency":"AUD","period":"year","gross":null,"usd_annual":90784},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T11:32:35Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T15:55:52Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Permanent Full Time\nSalary: $130K + Super + NFP Salary Packaging\nLocation: Camperdown, NSW\nMake a meaningful difference to the lives of Australians in need\nLife at Mission Australia\nWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.\nYour Opportunity\nEvery person deserves the stability, dignity and opportunity that comes with having a safe place to call home. At Mission Australia Housing, we're working alongside tenants, communities and partners to create thriving neighbourhoods where people can build brighter futures.\nAs our Operations Manager, you will lead housing operations across tenancy services, asset management and community development, bringing together people, strategy and purpose to deliver outstanding outcomes for tenants and communities.\nReporting to the State Leader Housing Operations, you will play a key role in strengthening service delivery, driving operational excellence, and helping Mission Australia Housing achieve its vision of building hope and possibility for all.\nYour key responsibilities will be to:\nLead and develop a high performing team, fostering a culture of accountability, openness and continuous learning\nEnsure effective delivery across housing, asset and community development services through an integrated service model\nDrive operational performance against KPIs, identifying opportunities for improvement and implementing action plans\nManage budgets, financial performance and reporting in line with organisational and regulatory requirements\nBuild and maintain strong relationships with government, funders, regulators and community partners\nCollaborate with senior leaders to design and enhance service delivery aligned to evidence and best practice\nOversee recruitment, onboarding and ongoing development of team members to support service excellence\nEnsure compliance with policies, regulatory frameworks and contractual obligations\nUse data and insights to inform decisions, improve outcomes and support community impact\nChampion continuous improvement initiatives and embed a strong customer and community focus\nRequirements for Success\nRelevant tertiary qualification in Leadership, Community Services, Humanities, Welfare or equivalent experience\nDemonstrated operational leadership experience, ideally within social or affordable housing\nExperience managing complex programs, budgets and performance reporting framework\nStrong understanding of housing operations, tenancy management or asset management practices\nAbility to build and sustain effective internal and external stakeholder relationships\nStrong leadership capability, including coaching, performance management and change leadership\nExcellent communication and influencing skills across diverse stakeholder groups\nAbility to navigate ambiguity and lead within complex, evolving environments\nValid Driver’s licence and WWCC\nBefore starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.\nYour benefits\nRewarding work - every day you know you’re making a real difference \nNot-for-profit salary packaging, reducing your tax (details via AccessPay) \nFree external, confidential counselling and access to chaplaincy support\nVolunteering opportunities \nExtra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave\nOur culture\nOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.\nWe prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.\nWe are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.\nIf you live with disability and require support to submit your application, please email  or visit our Careers page for additional contact details.\nWe strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at \nHow to apply\nClick ‘Apply’ and send your application today!\nAs a committed Circle Back Initiative employer, we will respond to your application.\nApplications are shortlisted as they are received. Please apply as soon as possible to be considered. 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