{"id":2368818,"url":"https://alion.io/job/mission-critical-electronics-asea-service-coordinator","title":"ASEA Service Coordinator","company":{"id":1786047,"name":"Mission Critical Electronics","domain":"mission-critical-electronics.com","url":"https://alion.io/company/mission-critical-electronics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Costa Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T21:52:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-23T08:57:46Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"ASEA Service Coordinator\nLocation: Costa Mesa, California\nWork Arrangement: On-site\nCompensation: $25.00 USD per hour\nAbout Mission Critical Electronics\nMission Critical Electronics, LLC (MCE) is a leading provider of innovative power solutions and electronic systems for mission-critical applications. Our portfolio of trusted brands includes Kussmaul Electronics, Newmar Power, DuraComm, ASEA Power, Purkeys, Xantrex, Magnus Marin, and ZeroRPM.\nWe serve customers across emergency response, transportation, marine, industrial, and defense sectors. Our products and solutions help keep critical systems operating in demanding environments.\nAbout the Role\nMCE is seeking an ASEA Service Coordinator to provide responsive customer and service support for ASEA customers. This is a fast-paced position where a strong sense of urgency is essential, particularly when a vessel is down and requires parts or a service technician.\nThe ASEA Service Coordinator will serve as a key point of contact for customer service needs, coordinate parts and service requests, communicate with internal teams, and help facilitate technician support. The position also requires regular interaction with the warehouse, including walking between the office and warehouse multiple times throughout the day.\nThe ideal candidate is organized, responsive, customer-focused, and comfortable managing multiple urgent priorities while ensuring customers receive timely and accurate updates.\nKey Responsibilities\nRespond promptly and professionally to customer inquiries by phone and email.\nCoordinate customer requests for parts, service, and technical assistance.\nPrioritize urgent service needs, particularly when a vessel is down or requires immediate support.\nCoordinate with internal teams to help facilitate service technician dispatch when needed.\nWork closely with warehouse personnel to confirm and coordinate parts availability.\nVisit the warehouse multiple times throughout the workday to support parts and service requests.\nAssist with retrieving or verifying parts as needed.\nMaintain accurate records of customer interactions, service requests, updates, and resolutions.\nCommunicate status updates clearly and professionally to customers.\nFollow up on open requests to help ensure timely resolution.\nCollaborate with sales, technical support, service, warehouse, and other internal teams.\nMaintain knowledge of ASEA products, services, policies, and procedures.\nMinimum Qualifications\nHigh school diploma or equivalent.\nPrevious experience in customer service, service coordination, parts coordination, or a related role.\nExcellent verbal and written communication skills.\nStrong sense of urgency with the ability to recognize and prioritize time-sensitive customer needs.\nStrong organizational and follow-up skills.\nAbility to manage multiple priorities in a fast-paced environment.\nStrong problem-solving skills and attention to detail.\nBasic computer proficiency, including Microsoft Office and CRM systems.\nAbility to work effectively with customers, technicians, warehouse personnel, and cross-functional teams.\nAbility to lift up to 30 lbs.\nAbility to walk between the office and warehouse multiple times throughout the workday.\nAbility to work on-site in Costa Mesa, California.\nPreferred Qualifications\nExperience in marine, technical service, parts, manufacturing, or a related environment.\nExperience coordinating parts or field-service requests.\nFamiliarity with CRM systems and service documentation.\nAssociate’s or Bachelor’s degree in Business, Communications, or a related field.\nBilingual abilities, particularly Spanish, are a plus.\nWhat Will Help You Succeed\nSense of urgency: You understand that when a customer’s vessel is down, timely communication and action matter.\nCustomer focus: You provide professional, accurate, and responsive support.\nOrganization: You can keep multiple parts and service requests moving at the same time.\nFollow-through: You take ownership of requests and keep customers and internal teams informed.\nTeamwork: You collaborate effectively with service technicians, warehouse personnel, and other departments.\nProblem-solving: You know when to act, when to ask questions, and when an issue needs to be escalated.\nWhy Join MCE?\nInnovation-Driven Culture: Work with innovative technology and products supporting mission-critical applications.\nIndustry Leadership: Join an organization with decades of expertise and a reputation for quality and reliability.\nGrowth Opportunities: We invest in training, development, and career growth.\nComprehensive Benefits: Competitive compensation, medical/dental/vision insurance, 401(k) with company match, paid time off, and more.\nCollaborative Environment: Work alongside knowledgeable technicians, service professionals, warehouse teams, and other business partners.\nStability and Security: Be part of an established organization serving essential industries.\nPosition Details\nLocation: Costa Mesa, California\nWork Arrangement: On-site\nCompensation: $25.00 USD per hour\nEqual Opportunity Employer\nMission Critical Electronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 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