Case Manager

• Permanent Full Time Contract
• Location: Marapikurrinya (South Hedland) WA 6722
• Salary: $94,472 + super + NFP salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

An exciting opportunity to be part of a new and evolving service in Marapikurrinya South Hedland, supporting older people who require additional assistance to access aged care and community supports. As a Case Manager within the Care Finder program at Marapikurrinya South Hedland, you will provide intensive, personalised support to individuals experiencing vulnerability, including those without family networks, with limited literacy, or facing health, housing, or social challenges.

Working with a caseload of approximately 20 to 30 individuals, the position combines structured case management with practical, hands-on support such as assisting with essential needs, navigating systems, and building confidence to live more independently. This is an on-site position, focused on face-to-face engagement and outreach, enabling strong relationship building and deeper understanding of each person’s goals and circumstances. The role plays an important part in improving access to aged care services while strengthening connections between health, housing, and local community supports.

Your Key Responsibilities:

• Deliver person centred case management to older individuals with complex needs, including assessments, care planning, and ongoing reviews.
• Support clients to access aged care services through My Aged Care, including completing forms, attending assessments, and coordinating referrals.
• Provide practical assistance such as accessing supports, housing applications, Centrelink, and medical supports to address immediate needs.
• Build strong, trust based relationships to understand client goals, strengthen independence, and increase confidence navigating services.
• Coordinate and advocate for access to internal and external services, including health, housing, and community supports.
• Maintain accurate case notes, reports, and client documentation in line with program requirements and privacy standards.
• Develop and maintain community networks, participate in meetings, and promote service integration across local systems.

Requirements for Success

• Relevant degree with at least one year of experience, or an associate diploma with relevant experience, or equivalent industry experience.
• Experience in case management with the ability to manage a caseload of clients with complex needs.
• Strong understanding of community services, aged care, and housing or homelessness supports.
• Ability to build relationships quickly and work effectively with vulnerable older people, including Aboriginal and Torres Strait Islander communities.
• Well-developed communication, organisational, and time management skills with the ability to work autonomously.
• Knowledge of trauma informed practice and the ability to maintain professional boundaries
• Compassionate, adaptable, and proactive approach to supporting clients to build independence and remain connected to services.
• First Aid & CPR certificate.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
• Pilbara Remote Benefits include:
  • Additional $1,000 each year to assist with cost of living in a remote area
  • 5 weeks Annual leave
  • Access to up to 5 additional days Personal/Carers leave each year
  • Rental Assistance of up to $200 per week
  • Relocation allowance of $1,500 to assist in moving to the area

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Find out more about a career with Mission Australia.

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you