Housing Knowledge & Content Manager

• Full Time, Permanent Role
• Location: Sydney, NSW with Work from Home Options
• Salary Dependant on Skills and Experience
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

Every great housing service relies on trusted information and behind every policy, resident guide, operational procedure and communication is a commitment to helping people access safe, secure housing with confidence.

As the Housing Knowledge and Content Manager, you will play a vital role in shaping how knowledge is created, maintained and shared across Mission Australia's Housing Operations. Working across one of Australia's largest community housing providers, you will lead a team responsible for developing clear, accessible and practical operational resources that support staff, residents and stakeholders, ensuring services remain consistent, compliant and focused on positive resident outcomes. As the custodian of operational knowledge, you will oversee the development, maintenance and continuous improvement of procedures, SOPs, guides and other operational resources, ensuring they remain accurate, accessible and aligned to business requirements and service designs. While this role is responsible for translating new and existing processes into practical operational documentation, current and future-state service design sits within the Business Analyst function.

Your key responsibilities will be to:

• Lea and support a specialist team delivering high-quality operational documentation, knowledge resources and communications.
• Drive the development, review and continuous improvement of operational policies, procedures and manuals.
• Establish and maintain documentation standards, templates and knowledge management practices.
• Oversee governance processes including review cycles, version control and document maintenance.
• Lead the uplift of resident-facing communications, ensuring they are clear, accessible and culturally safe.
• Improve the organisation, accessibility and usability of operational knowledge platforms and digital content.
• Collaborate with subject matter experts and operational stakeholders to align documentation with business processes.
• Support business improvement, transformation initiatives and operational change through effective knowledge management.
• Build strong relationships across housing, corporate and enabling teams to deliver nationally consistent resources and guidance.

Requirements for success

• Relevant tertiary qualifications in communications, writing, business, public policy, community services or a related discipline, or equivalent experience.
• Demonstrated leadership experience in documentation, communications, content development or knowledge management environments.
• Strong knowledge of document governance, content management and review processes.
• Proven ability to develop practical, fit-for-purpose resources in partnership with operational teams.
• Strong stakeholder engagement and relationship-building skills across diverse teams.
• Exceptional writing, editing and communication skills with a focus on quality and usability.
• Ability to balance strategic priorities with hands-on delivery and competing deadlines.
• Experience within community housing, social housing, government or community services settings will be highly regarded.
• Proficiency with Microsoft Office and document or knowledge management platforms, including SharePoint. Police Check required.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you’re making a real difference

• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Find out more about a career with Mission Australia.

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you