{"id":2363386,"url":"https://alion.io/job/missionaustralia-operations-manager","title":"Operations Manager","company":{"id":1906557,"name":"Mission Australia","domain":"missionaustralia.com.au","url":"https://alion.io/company/missionaustralia","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toowoomba, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":null,"currency":"AUD","period":"year","gross":null,"usd_annual":76631},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T16:14:20Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T20:58:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Permanent Full-Time Position (35 hours per week)\nLocation: Toowoomba, QLD 4350\nSalary: $110,000 + Super + NFP Salary Packaging Benefits\nMake a meaningful difference to the lives of Australians in need\nLife at Mission Australia\nWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we are building hope and possibility for all.\nFind out more about us and our purpose.\nYour opportunity\nHelp establish a new housing program in Queensland and build the team that will deliver it.\nBased in Toowoomba, the Operations Manager will lead Housing Services, Asset Services and Community Development, supporting positive outcomes for tenants and communities.\nYou will play a key role in developing a new multidisciplinary team, shaping day-to-day operations and building a positive, customer-focused team culture. Working alongside the mobilisation team, you will support the transition from project establishment to service delivery, then lead ongoing operations, stakeholder partnerships and service improvement.\nYour key responsibilities will be to:\nLead Housing Services, Asset Services and Community Development operations to deliver exceptional tenant, community and business outcomes.\nProvide strong leadership, coaching and development to a multidisciplinary team, fostering a high-performance and customer-focused culture.\nDrive operational performance by monitoring KPIs, implementing improvements and ensuring service excellence across all programs.\nManage operational budgets, financial performance, forecasting and resource allocation to achieve sustainable outcomes.\nBuild and maintain strategic partnerships with government agencies, funders, community organisations and industry stakeholders.\nEnsure compliance with regulatory, contractual and governance requirements, maintaining high standards of risk and quality management.\nUse data, insights and evidence-based practices to inform decision-making, service design and continuous improvement initiatives.\nChampion an integrated service delivery approach, collaborating across housing, community services and asset management to enhance tenant and community outcomes.\nRequirements for success\nProven operational leadership experience managing multi-disciplinary teams and delivering high-quality customer and community outcomes.\nStrong people leadership skills, with the ability to coach, develop and lead high-performing teams through change.\nDemonstrated experience managing operational performance, KPIs, budgets and service delivery outcomes.\nExcellent stakeholder engagement skills, with the ability to build trusted relationships across government, community and industry sectors.\nStrong financial acumen, including budget management, forecasting, reporting and resource planning.\nExperience driving continuous improvement initiatives and implementing operational efficiencies.\nSound understanding of compliance, governance and risk management within a regulated environment.\nBackground in social and affordable housing, community services, property management or a related sector, with relevant tertiary qualifications or equivalent experience highly regarded.\nBefore starting work with us, you will need to complete a national police history check, qualification verification and referee checks, and hold the relevant clearance to work with children or vulnerable people.\nYour benefits\nTo ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:\nRewarding work - every day you know you’re making a real difference\nNot-for-profit salary packaging, reducing your tax (details via AccessPay)\nFree external, confidential counselling and access to chaplaincy support\nVolunteering opportunities \nOpportunity to purchase additional annual leave\nExtra leave including: Mission Australia Thank You Day & Work Anniversary Day off\nOur culture\nOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.\nWe prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.\nWe are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.\nIf you live with disability and require support to submit your application, please email  or visit our Careers page for additional contact details.\nWe strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at \nFind out more about a career with Mission Australia.\nHow to apply\nClick ‘Apply’ and send your application today!\nAs a committed Circle Back Initiative employer, we will respond to your application.\nApplications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you","description_format":"text","description_chars":5556,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T16:14:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:5","win:early"],"computed_at":"2026-10-13T02:24:56Z"},"pay":{"stated_usd_annual":76631,"is_top_pay":false},"html_url":"https://alion.io/job/missionaustralia-operations-manager","json_url":"https://alion.io/job/missionaustralia-operations-manager.json","meta":{"generated_at":"2026-10-13T02:24:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3618,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1906557},"rest":"https://alion.io/mcp/rest/get_company?id=1906557"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmissionaustralia-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmissionaustralia-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmissionaustralia-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/missionaustralia-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmissionaustralia-operations-manager"}]}