{"id":3791922,"url":"https://alion.io/job/missionwell-operations-it-director","title":"Operations & IT Director","company":{"id":4420393,"name":"Missionwell","domain":"missionwell.com","url":"https://alion.io/company/missionwell","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-04T22:55:47Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T08:48:51Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nMake a Difference with Missionwell\nDo you have a growth and improvement mindset? Are you business focused and hands on? Are you looking for a way to make a meaningful impact in the world but find yourself limited by job options that don't align with your desire to create positive change?\nAt Missionwell, we understand that most people want to contribute to something greater than themselves. That's why we offer our team members the opportunity to make a significant difference by serving the nonprofit community.\nMissionwell provides full-service HR, accounting, finance, and administrative support services strictly to nonprofits.?We work primarily with public charities, private schools, including religious schools, and churches/religious organizations. Join us at Missionwell and be part of a growing organization that is dedicated to making the world a better place, one nonprofit at a time.\nPosition Summary\nThe Operations & IT Director is a strategic partner to the President and is directly responsible for improving cross-functional efficiency, optimizing Missionwell’s technology and operating systems, and turning data into actionable leadership reporting. The Director evaluates factors shaping current workflow and develops paths to strengthen organizational capacity, improve decision marking and infrastructure as Missionwell grows. This role provides the operational foundation for our teams who support multiple business partners (clients). Our organization is fast paced, and the role requires the ability to pivot between executing administrative tasks, thinking strategically about a business system and communicating collaboratively with internal leaders.\nPrimary Responsibilities\nData Governance, Analytics and Reporting \nEstablish and maintain operational data governance, reporting and analytics to ensure Missionwell has accurate, timely, and useful operational data so leaders can make informed decisions and identify problems, opportunities, and trends. \nProduce standardized monthly corporate reporting for leadership and service-line teams, including: pricing, staffing metrics and capacity, operational performance, and progress against efficiency goals. \nLead annual planning processes and reporting for inputs needed for budgets and annual deployment of customer service surveys. \nBusiness Development Operations \nOwn and continuously improve the end-to-end business development process flow from proposal development, contracting, invoicing setup, and handoff to service teams, while personally completing the administrative work needed to keep opportunities moving. \nManage and optimize HubSpot including pipeline activity, proposal status, and handoffs to contracting, invoicing, setup, and service level agreements (SLAs). \nOnce a contract has been signed, administer Missionwell’s operational contracts by maintaining organized records, renewal dates, and the transition to service teams. \nLead back end client onboarding and offboarding including folder access, setting up shared mailboxes and set up in tech stack. \nStreamline and facilitate the monthly invoicing process, working with Team Leads to determine best practices, including client contract structure and billing schedules. \nTechnology Strategy and Controls \nCreate and lead annual technology work plans with clear owners, milestones, dependencies, resource needs, and expected outcomes appropriately scaled to Missionwell’s size and capacity. \nDevelop a plan for and lead a portfolio of cross-functional process and technology improvements designed to increase team efficiency by at least 30% within 12 months, with documented baselines, implementation milestones, and success metrics. \nStudy how employees currently interact with Missionwell’s core systems, including: HubSpot, project management SaaS, timekeeping, and Microsoft 365 to identify patterns, barriers, and envision better ways for technology and human workflows to work together. \nAutomation and AI \nEnvision, design and implement automation projects that support Missionwell’s operating priorities by working with external vendors or with internal teams. \nLead and champion pilots testing, implementation, documentation, shared resources and transition to an appropriate ongoing owner. \nServe as the first point of contact for AI tools and engines, responsible for troubleshooting and when needed coordinating light maintenance support with external vendors. \nIT Operations and Systems Administration \nManage Missionwell’s internal IT structure, systems administration, user access, onboarding/offboarding and permissions to lead operational efficiency, internal and client data security. \nManage hardware and communications systems, including inventory, servicing, device lifecycle, purchasing, new-computer setup, and remote phone-system administration. \nManage technology vendors across multiple systems, including billing, contracts, implementation, and ongoing optimization. \nAdminister Missionwell’s systems, user access, folder permissions, and information-management standards; lead recurring cleanup and governance of shared files and server environments. \nAnnually audit IT and operations against Missionwell policies and controls and track corrective actions to completion.\nRequirements\nSkills and Capabilities\nStrong analytical and business acumen, with the ability to organize operational metrics, budgets, pricing, profitability, capacity, project, and risk information for leadership review. \nExcellent project management, organization, collaboration, communication, and follow-through skills, with the judgment, discretion, and adaptability to balance hands on work with concurrent strategic priorities. \nDemonstrated success evaluating and leading systems implementations, vendor-supported projects, and organizational change from planning through adoption. \nExperience coordinating AI, automation, or other technology-enabled improvements, with practical knowledge of IT governance, cybersecurity, access management, data handling, vendor oversight, and business continuity. \nQualifications, Credentials and Experience\nBachelor’s degree and five or more years of progressively responsible experience in business operations, technology coordination, project management, process improvement, or a related field, preferably in a small or mid-sized professional-services organization. \nExperience coordinating Microsoft 365 administration or governance, permissions, SaaS applications, dashboards, workflow automation, and external technology support. \nPMP, Lean Six Sigma, ITIL, change management, cybersecurity, AI certified or comparable training or certification is helpful but not required.\nAll Missionwell Staff Are Required To\nMaintain accurate project action items and status updates in Missionwell’s project management tools and complete timekeeping accurately and on time. \nStay informed of organizational announcements, activities, and changes through Missionwell communication tools and participation in staff meetings. \nMaintain strict confidentiality in all aspects of the job. \nAttend and participate in staff and team meetings as requested. \nPerform other accounting and finance duties and responsibilities as assigned. \nSchedule\nThis is a full-time position. The employee must maintain a consistent work schedule as agreed upon with the supervisor.\nWork Location and Technology Requirements\nThis is a fully remote position. Occasional travel may be required. \nA dedicated, distraction-free workspace that provides privacy for confidential conversations and payroll work. \nReliable high-speed internet access and the ability to work effectively and securely in a remote environment. \nPhysical Requirements\nAbility to read, write, communicate effectively, and perform payroll-related mathematical calculations. \nExtended periods of sitting and working at a computer. \nRepetitive hand, arm, and finger movement when using a keyboard and mouse. \nAbility to lift and carry up to 25 pounds occasionally. \nPlease visit our website at www.missionwell.com to learn more about us.\nSalary Description\n$80,000 to $90,000","description_format":"text","description_chars":8120,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-11-05T07:04:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/missionwell-operations-it-director","json_url":"https://alion.io/job/missionwell-operations-it-director.json","meta":{"generated_at":"2026-11-09T11:12:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12869,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420393},"rest":"https://alion.io/mcp/rest/get_company?id=4420393"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmissionwell-operations-it-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmissionwell-operations-it-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmissionwell-operations-it-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/missionwell-operations-it-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmissionwell-operations-it-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3791922}},{"tool":"search_jobs","arguments":{"company":"missionwell.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3791922},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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