{"id":1632280,"url":"https://alion.io/job/mistercarwash-it-support-tech","title":"IT Support Tech","company":{"id":2963205,"name":"Mister Car Wash","domain":"mistercarwash.com","url":"https://alion.io/company/mistercarwash","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tucson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":404},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-08-21T07:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T20:19:43Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"We’re currently seeking an IT Support Tech to join our team!\nThe IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, it contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians.\nWhat You Will Do:\nTechnical Support & Troubleshooting: \nDeliver Tier 1–2 support for internal users across multiple sites.\nResolve a broad range of hardware and software issues via the service desk.\nIndependently diagnose and troubleshoot complex problems; escalate where necessary.\nFoster relationships with end users through responsive communication and issue resolution.\nSystem Configuration & Maintenance:\nBuild and configure systems including desktops, laptops, and peripheral devices.\nPerform Installs, updates, patching, and preventative maintenance of software and IT assets per company standards.\nSupport lifecycle management of IT equipment across locations.\nNetwork & Infrastructure Support:\nAssist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.\nMonitor and maintain network devices, addressing routine performance issues.\nContribute to infrastructure improvements and system reliability.\nDocumentation & Field Support:\nDevelop and update technical documentation and user guides.\nMaintain service records in the ticketing platform.\nNote: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.\nHow You Will Shine:\nEducation:\nHigh school diploma or GED required.\nAssociate’s degree in Information Technology or a related field preferred.\nExperience:\nMinimum of 2 years of experience in IT support or a related technical role.\nFamiliarity with Microsoft Office Suite and service desk platforms.\nExperience supporting diverse IT environments and troubleshooting hardware/software issues.\nLicenses/Certifications (preferred):\nCompTIA Fundamentals +/ CompTIA A + or Comparable.\nAbility to Travel:\nUp to 25%\nKnowledge, Skills, & Abilities:\nStrong desire to learn and grow in a technical environment.\nExcellent customer service and organizational skills.\nEffective written and verbal communication abilities.\nAbility to multi-task and manage time efficiently.\nProficiency in supporting diverse networks and IT systems.\nWillingness to travel frequently and adjust to changing schedules.","description_format":"text","description_chars":2572,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Science & Engineering","Energy Management"],"lifecycle":[{"event":"open","at":"2026-10-01T21:24:46Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.389,"p_room":0.28,"age_days":51,"expected_fill_days":23,"reasons":["conf:3","win:tail","crowd:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/mistercarwash-it-support-tech","json_url":"https://alion.io/job/mistercarwash-it-support-tech.json","meta":{"generated_at":"2026-10-12T21:26:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2963205},"rest":"https://alion.io/mcp/rest/get_company?id=2963205"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmistercarwash-it-support-tech"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmistercarwash-it-support-tech"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmistercarwash-it-support-tech"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mistercarwash-it-support-tech\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmistercarwash-it-support-tech"}]}