{"id":3044775,"url":"https://alion.io/job/mitem-lead-support-metier-coordinator-it-showroom","title":"Lead Support Métier & Coordinator IT Showroom","company":{"id":3908513,"name":"MITEM","domain":"mitem.ai","url":"https://alion.io/company/mitem","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"lead","employment_type":"freelance","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":45000,"currency":"EUR","period":"year","gross":null,"usd_annual":50513},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Aptos","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-21T17:23:37Z","employer_posted_date":null,"last_verified_at":"2026-10-21T17:23:37Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Support Métier, Gestion des Incidents\nAssurer un support réactif et de premier plan auprès des utilisateurs métiers pendant les showrooms\n\nPiloter la priorisation, le suivi et la résolution des incidents via les outils de gestion des tickets (ServiceNow et Jira).\n\nCommuniquer et alerter en temps réel sur les risques et les incidents majeurs auprès des parties prenantes et du management pendant les sessions de showroom.\n\nMettre en place et coordonner l'organisation globale du support et des astreintes.\n\nTravailler en étroite collaboration avec les équipes D-Next IT, les équipes M3, Intégration et Supply Chain pour garantir l'alignement des process, la fluidité des flux de données et la résolution rapide des anomalies complexes.\n\nAgir en tant que point de contact privilégié avec les différentes équipes IT et métiers impliquées dans l'écosystème\n\nAssurer le suivi et la mise à jour régulière du board de pilotage des KPI showroom pour mesurer la performance opérationnelle et la résolution des incidents.\n\nAnalyser les indicateurs pour identifier les axes d'amélioration continue et participer au REX IT Showroom.\n\nCoordonner et exécuter les actions de paramétrage et de configuration des postes et des outils en amont des showrooms.\n\nProfil recherché\nOutils Core : Connaissance avérée de la solution de buying Aptos (Retail et Wholesale) et de la plateforme Anaplan. \n\nERP & PLM : Connaissance de l'ERP Infor M3 ; la connaissance de Centric VB constitue un réel plus. \n\nDonnées et Requêtes : Solides compétences en bases de données et requêtage SQL. \n\nSystèmes & Reporting : Compréhension des flux d'interfaces et des outils de Business Intelligence (BI). \n\nOutils de gestion : Maîtrise de ServiceNow et Jira.\n\nConnaissance des processus de planification, de l'écosystème retail/wholesale et de la Supply Chain.\n\nCapacité de communication, de réactivité en situation de crise, et de coordination transverse (équipes métiers, D-Next IT, M3 et Intégration).\n\nRigueur, orientation data et sens prononcé du service client interne.","description_format":"text","description_chars":2036,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Staffing & Staff Augmentation","Data Engineering & Migration Services"],"lifecycle":[{"event":"open","at":"2026-10-21T23:56:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":24,"reasons":["seen:5","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":50513,"is_top_pay":false},"html_url":"https://alion.io/job/mitem-lead-support-metier-coordinator-it-showroom","json_url":"https://alion.io/job/mitem-lead-support-metier-coordinator-it-showroom.json","meta":{"generated_at":"2026-10-27T21:22:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12692,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908513},"rest":"https://alion.io/mcp/rest/get_company?id=3908513"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmitem-lead-support-metier-coordinator-it-showroom"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmitem-lead-support-metier-coordinator-it-showroom"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmitem-lead-support-metier-coordinator-it-showroom"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mitem-lead-support-metier-coordinator-it-showroom\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmitem-lead-support-metier-coordinator-it-showroom"}]}