{"id":3480757,"url":"https://alion.io/job/miter-customer-support-specialist-payroll-support","title":"Customer Support Specialist (Payroll Support)","company":{"id":678960,"name":"Miter","domain":"miter.com","url":"https://alion.io/company/miter","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-29T19:32:43Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-06T17:04:25Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"A Better Built World\nAt Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc.\nFor decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s.\nThat’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution.\nThis idea is resonating. Since we launched in 2021, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $78M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started.\nWhat You'll Do\nManage customer support inquiries via phone/screenshare and email (about a 50/50 split), ensuring accurate, timely and efficient resolution of payroll, tax, HR, benefits and general platform issues.\n\nDig into complex, multi-step issues: figure out what broke, why, and what the customer needs to do next, then explain it in plain human language.\n\nUntangle construction-specific payroll scenarios like certified payroll, prevailing wage, union fringes, and multi-state field crews.\n\nHit Resolution, SLA, and CSAT goals while keeping quality high\n\nWork cross-functionally with our entire CX and Product orgs\n\nSpot patterns in what customers are running into and turn them into bug reports, feature requests, and process improvements with Product and Engineering.\n\nKeep our knowledge base and AI-powered support tools sharp, so the next customer (and teammate) gets the right answer faster.\n\nBuild deep expertise in a specialty area (payroll, tax, HR, or benefits) and help teammates level up in it.\n\nWhat You'll Need\n2+ years supporting payroll customers or processing payroll directly, at a payroll provider, PEO, HR tech, or accounting firm.\n\nWorking knowledge of payroll tax: federal and state withholding, SUI/SUTA, 941s, W-2s and W-2cs, amendments, and what happens when a filing goes wrong.\n\nComfort with the messy stuff: garnishments, multi-state withholding and reciprocity, pre- and post-tax deductions, off-cycle and correction payrolls.\n\nAt least one year-end and tax season under your belt\n\nYou pride yourself in being organized and having clean queue hygiene. No cases slip through the cracks, you set expectations with customers, and over-communicate.\n\nStrong troubleshooting instincts: the ability to learn software you've never seen before and work out what's going on without a script.\n\nYou are self-starting and don’t need to be told what to do next. If you see something needs to be done, you thrive on having high ownership to just do it. You are not deflated by ambiguity. Not everything has a process yet, and you're excited to help build it.\n\nClear, warm written and verbal communication. You can explain a tricky payroll issue to a stressed-out customer so it actually makes sense. You make them feel important and heard. You don’t mind getting on the phone with people during a hard or stressful situation\n\nComfort utilizing AI tools and workflows beyond the surface level. You have an interest in building more, even if you haven’t had the chance to flex that muscle yet in previous roles. You will do this at Miter!\n\nNice to Have\nHands-on experience with certified payroll, prevailing wage, union fringes, or multi-state crews.\n\nFamiliarity with construction or accounting software (Sage, Intacct, Procore, Viewpoint, Foundation, or similar) as a user, implementer, or support professional.\n\nExperience writing knowledge base content or training teammates.\n\nUtilized AI to build internal tools or improve workflows.\n\nOur Interview Process\nRecruiter Screen\n\nHiring Manager Interview\n\nTake Home Exercise\n\nDomain Challenge\n\nFinal Leadership Interview\n\nOur Benefits:\nCompetitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.\n\nMedical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.\n\n401(k) Retirement Plan: Company-matched contributions to help you plan for your future.\n\nFlexible PTO: Take the time you need to recharge and be your best self.\n\nParental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.\n\nLearning & Development: We offer every employee an annual educational allowance to explore external professional development.\n\nOffice Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.\n\nCommunity: Company-wide and team-specific off-sites per year.\n\nHybrid vs. Remote Approach:\nWe believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed ashybrid, our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach.\nOtherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company-wide and team specific off-sites!\nJoin our Talent Community\nNot seeing a role that matches your background right now? Apply to our Talent Community, and we’ll reach out if a role opens up that aligns with your experience!\nEqual Opportunity:\nMiter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.\nUse of Artificial Intelligence in Our Hiring Process:\nMiter uses AI-assisted tools as part of our hiring process to help our recruiting team manage and review applications more efficiently. We want to be transparent about how this works.\nWhat the AI does: When you apply to a role at Miter, an AI tool may review your application against the specific qualifications and requirements posted for that job. This tool identifies whether your experience appears to meet, partially meet, or not meet each stated requirement, and it provides supporting evidence from your application for every assessment it makes.\nWhat the AI does not do: The AI does not make hiring decisions. It does not reject, advance, or rank candidates on its own, and it does not assign you a numerical score. Every application is reviewed by a member of our recruiting team, who makes the final call on whether you move forward. The AI is a tool that helps our team prioritize their time across a high volume of applications. It is not a substitute for human judgment.\nWhat information it uses: The tool evaluates the application materials you submit (your resume and any other application content) against role-specific criteria our team has defined. It does not pull information from external sources such as social media or professional networking profiles, and personal identifying information is removed from your materials before any AI review takes place.\nHuman oversight: Our recruiting team periodically reviews how these tools are performing to check for unintended patterns in outcomes, and we retain the ability to override any AI-generated assessment at any time.","description_format":"text","description_chars":7876,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Parental leave","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["HR & Payroll Software","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-29T20:05:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":36,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/miter-customer-support-specialist-payroll-support","json_url":"https://alion.io/job/miter-customer-support-specialist-payroll-support.json","meta":{"generated_at":"2026-11-06T19:00:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678960},"rest":"https://alion.io/mcp/rest/get_company?id=678960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmiter-customer-support-specialist-payroll-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmiter-customer-support-specialist-payroll-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmiter-customer-support-specialist-payroll-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/miter-customer-support-specialist-payroll-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmiter-customer-support-specialist-payroll-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3480757}},{"tool":"search_jobs","arguments":{"company":"miter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3480757},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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