{"id":3365578,"url":"https://alion.io/job/mitratech-account-manager-2","title":"Account Manager","company":{"id":3962,"name":"Mitratech","domain":"mitratech.com","url":"https://alion.io/company/mitratech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T21:13:59Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T23:34:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.\nFor over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.\nAs we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!\nDue to business and compliance requirements, this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.\nJob Overview \nBuild lasting partnerships and help customers turn their goals into results as an Account Manager at Mitratech. You’ll own a portfolio of customer relationships, lead renewal conversations, and uncover opportunities to grow alongside the organizations we serve. If you enjoy connecting with people, solving problems, and pairing exceptional customer care with a drive for results, this is an opportunity to make a meaningful impact.\nEssential Duties & Responsibilities:\nManage customer relationships with particular focus on building strong relationships, retaining current customer revenue, and generating additional revenue\nBuild account plans on top customers that focus on mutual-success and customer value\nDevelop a strong pipeline and reach annual sales and revenue retention targets\nManaging a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and finding expansion opportunities to collaborate with sales team on to closure.\nAssist leadership in building and maintaining a retention and new revenue forecast\nConduct quarterly value based reviews and discussions with top customers (business reviews, cadence calls)\nHandle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point\nWork with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech’s solutions.\nKeep up to date knowledge of the industry, as well as the competitive posture of the company\nRequirements & Skills:\nBachelor's Degree; or equivalent experience\nA minimum of 2-4 years of sales and/or account management experience\nCustomer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person\nHigh energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills\nCapable of working independently with minimal supervision and in a team environment\nHighly effective English communication skills that convey professionalism in all written, verbal and in-person meetings\nInterest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges\nProficiency in all MS Office & Google Office applications along with AI tools\nTravel - Up to 25%\nWe are an equal-opportunity employer that values diversity at all levels. 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