{"id":3246696,"url":"https://alion.io/job/mitre-hr-service-delivery-manager","title":"HR Service Delivery Manager","company":{"id":37980,"name":"MITRE","domain":"mitre.org","url":"https://alion.io/company/mitre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bedford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":132000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-06T06:36:39Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"At MITRE, your passion fuels work that impacts our nation and improves lives. This is where your skills strengthen national security, cybersecurity, health, transportation, and citizen services. We’re a nonprofit engineering, applied research, and advanced technology organization working in the public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies - collaborating with industry and academia to deliver integrated, high-impact solutions that advance our nation’s health, security, and prosperity. Our people tackle the toughest technical challenges, supported by competitive benefits, meaningful career development, and a culture of innovation, collaboration, and technical excellence. Choose MITRE for a career with purpose - and help shape the future.The Manager, HR Service Delivery leads day-to-day HR Service Center (HRSC) operations and a team responsible for delivering timely, accurate, and employee-focused HR support across the employee lifecycle. This role is accountable for team development, service performance, workload management, operational quality, and effective escalation of complex HR matters.\nThe ideal candidate brings broad hire-to-retire HR knowledge, strong Workday and case management experience, and the ability to use operational data to drive decisions. This leader will join an evolving HRSC and play an important role in developing team capability, strengthening operational discipline, and guiding the team through new processes and ways of working.\nRoles & Responsibilities:\nLead, coach, and develop HR Operations Specialists supporting employees and managers across the hire-to-retire lifecycle.\nOversee daily service delivery, including case queues, workload distribution, staffing coverage, service levels, and identify recurring operational issues and opportunities for efficiency.\nProvide operational leadership across benefits, onboarding, offboarding, Workday transactions, employment verifications, unemployment claims, time off, retirement, and other HR services.\nApply broad knowledge of HR policies, benefits, employment practices, and compliance requirements to guide the team and identify matters requiring escalation.\nOversee escalation flow and partner with HR subject matter experts on complex, sensitive, or policy-driven cases.\nUse Workday, case management tools, and service analytics to monitor performance, identify trends, manage workload, and improve service delivery.\nBuild team capability through coaching, cross-training, knowledge sharing, performance management, and career development.\nLead the team through evolving processes and operating-model changes while reinforcing accountability, collaboration, and a strong employee-service mindset.\nPartner with HRIS, People Analytics, HR Centers of Excellence, and HRSC functional leads to resolve issues and improve processes, controls, technology, and service outcomes.\nBasic Qualifications:\nTypically requires a minimum of 10 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5years’ experience; or equivalent combination of related education and work experience\n7+ years of progressive HR experience, including significant experience in HR operations, employee services, or HR shared services.\n3+ years of direct people-management experience, including responsibility for coaching, performance management, employee development, and team performance.\nBroad working knowledge of hire-to-retire HR processes, benefits administration, HR policies, employment practices, and compliance requirements.\nDemonstrated hands-on experience with Workday and HR transactional processes.\nExperience with HR case management/service management tools and managing cases, queues, or service delivery.\nExperience using operational metrics and analytics to identify trends and inform workload and service decisions.\nDemonstrated experience leading teams through change and implementing new processes or ways of working.\nThis position requires a minimum of 3 days per week on-site\nPreferred Qualifications:\n5+ years of direct people-management experience, particularly within HR operations or service delivery.\nExperience leading an HR Service Center or shared-services team.\nExperience leading teams through organizational or operating-model transformation.\nAdvanced Workday experience across multiple employee lifecycle processes.\nExperience partnering with HRIS, People Analytics, Benefits/Total Rewards, Payroll, Compliance, or other HR Centers of Excellence.\nThis requisition requires the candidate to have a minimum of the following clearance(s):\nNoneThis requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s):\nNoneSalary compensation range and midpoint:\n$132,000 - $165,000 - $198,000 AnnualWork Location Type:\nOnsiteIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nCommitment to Non-Discrimination\nAll qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law.\nMITRE intends to maintain a website that is fully accessible to all individuals. If you are unable to search or apply for jobs and would like to request a reasonable accommodation for any part of MITRE’s employment process, please email  for general support and  for intern positions. This service is for individuals requiring reasonable accommodation requests. Please note that vendor solicitations will not receive a reply.\nBenefits information may be found here.\nCopyright © 1997-2026, The MITRE Corporation. All rights reserved. MITRE is a registered trademark of The MITRE Corporation. Material on this site may be copied and distributed with permission only.","description_format":"text","description_chars":6122,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Space & Aerospace","National Security","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-10-25T19:11:07Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.459,"p_room":0.28,"age_days":50,"expected_fill_days":12,"reasons":["conf:4","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":165000,"is_top_pay":false},"html_url":"https://alion.io/job/mitre-hr-service-delivery-manager","json_url":"https://alion.io/job/mitre-hr-service-delivery-manager.json","meta":{"generated_at":"2026-11-06T06:46:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11932,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37980},"rest":"https://alion.io/mcp/rest/get_company?id=37980"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmitre-hr-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmitre-hr-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmitre-hr-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mitre-hr-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmitre-hr-service-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3246696}},{"tool":"search_jobs","arguments":{"company":"mitre.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3246696},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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