{"id":750220,"url":"https://alion.io/job/mitsogo-endpoint-support-engineer-l5","title":"Endpoint Support Engineer - L5","company":{"id":678376,"name":"Mitsogo","domain":"mitsogo.com","url":"https://alion.io/company/mitsogo","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":40,"ghost_share":0.25,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-01-29T05:46:40Z","employer_posted_date":"2026-05-09","last_verified_at":"2026-11-08T03:01:50Z","board_verified":true,"closed_at":null,"days_open":282,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":281},"description":"About Hexnode\nHexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.\nThe role\nAs a Endpoint Support Engineer, you will be the backbone of our client success story. You’ll provide advanced technical assistance, ensuring that our global partners receive seamless support for our Unified Endpoint Management (UEM) solutions.\nNote: This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base.\nResponsibilities\nAct as the primary point of contact for L3 and above support, diagnosing and resolving complex technical issues via phone, email, and chat.\n\nProvide clear, step-by-step technical guidance to clients, translating complex problems into actionable solutions.\n\nIdentify and escalate high-priority or systemic issues to specialized internal teams, tracking them through to resolution.\n\nDocument all support interactions and technical workarounds to build and maintain a robust internal knowledge base.\n\nStay at the forefront of UEM trends and product updates; provide training sessions for clients and internal stakeholders as needed.\n\nPartner with Engineering and Product teams to advocate for client needs and improve the overall product experience.\n\nRequired Skills & Qualifications\n5+ years of technical support experience, preferably within a SaaS environment.\n\nMandatory, deep-seated understanding of Unified Endpoint Management (UEM) and its related technologies.\n\nProven track record in a Level 3 (L3) & above technical support capacity.\n\nDirect exposure to IDP (Identity Provider) or XDR (Extended Detection and Response) platforms is highly preferred.\n\nExceptional interpersonal and communication skills; the ability to remain professional and courteous under pressure.\n\nA proactive problem-solver who can work independently in a fast-paced, high-growth environment.\n\nBachelor’s degree in computer science, Information Technology, or a relevant technical field.\n\nHexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.","description_format":"text","description_chars":2475,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Endpoint Security"],"lifecycle":[{"event":"open","at":"2026-09-11T15:29:17Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":282,"expected_fill_days":83,"reasons":["conf:3","ghost","win:tail","crowd:"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/mitsogo-endpoint-support-engineer-l5","json_url":"https://alion.io/job/mitsogo-endpoint-support-engineer-l5.json","meta":{"generated_at":"2026-11-08T03:42:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8007,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678376},"rest":"https://alion.io/mcp/rest/get_company?id=678376"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmitsogo-endpoint-support-engineer-l5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmitsogo-endpoint-support-engineer-l5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmitsogo-endpoint-support-engineer-l5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mitsogo-endpoint-support-engineer-l5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmitsogo-endpoint-support-engineer-l5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":750220}},{"tool":"search_jobs","arguments":{"company":"mitsogo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":750220},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}