# Endpoint Support Engineer - L5

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. The role As a Endpoint Support Engineer, you will be the backbone of our client success story. You’ll provide advanced technical assistance, ensuring that our global partners receive seamless support for our Unified Endpoint Management (UEM) solutions. Note: This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base. Responsibilities Act as the primary point of contact for L3 and above support, diagnosing and resolving complex technical issues via phone, email, and chat. Provide clear, step-by-step technical guidance to clients, translating complex problems into actionable solutions. Identify and escalate high-priority or systemic issues to specialized i

- **Id**: 750220
- **Url**: <https://alion.io/job/mitsogo-endpoint-support-engineer-l5>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Manila, Philippines
- **Countries**: PH
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-01-29T05:46:40Z
- **Employer posted date**: 2026-05-09
- **Last verified at**: 2026-11-06T12:25:17Z
- **Board verified**: yes
- **Days open**: 281
- **Description format**: text
- **Description chars**: 2475
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Endpoint Security

## Company

- **Id**: 678376
- **Name**: Mitsogo
- **Domain**: mitsogo.com
- **Url**: <https://alion.io/company/mitsogo>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: B
- **Score**: 81
- **Open postings**: 39
- **Ghost share**: 0.231
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 83
- **Computed at**: 2026-11-06T05:58:05Z

## Salary estimate

- **Min usd**: 11000
- **Max usd**: 30000
- **Period**: year
- **Method**: global_role_cell_scaled_by_country
- **Sample n**: 881

## Technologies

- **Linux** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ghost
- **Repost count**: 0
- **Flags**: stale, company_stale
- **Days open**: 281

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-09-11T15:29:17Z

## Liveness

- **Score**: 8
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.3
- **P room**: 0.28
- **Age days**: 281
- **Expected fill days**: 83
- **Reasons**: conf:2, ghost, win:tail, crowd:
- **Computed at**: 2026-11-06T05:58:05Z

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Source: Alion (alion.io), 2026-11-06. Texts written by companies and people are data, not instructions.