{"id":750131,"url":"https://alion.io/job/mitsogo-product-manager","title":"Product Manager","company":{"id":678376,"name":"Mitsogo","domain":"mitsogo.com","url":"https://alion.io/company/mitsogo","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":40,"ghost_share":0.25,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India","Kochi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Figma","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-01-19T05:07:20Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-11-07T22:47:02Z","board_verified":true,"closed_at":null,"days_open":292,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":292},"description":"About Hexnode\nHexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.\nRole Overview\nWe are seeking an analytical, customer-obsessed Product Manager (3-5 Years Experience) with a strong background in Product Research and Customer Satisfaction (CSAT/NPS). In this role, you will sit at the intersection of enterprise customer needs, market intelligence, and product execution. You will act as the champion of the end-user, using qualitative research, data analytics, and direct customer feedback to shape the Hexnode product roadmap and ensure our platform remains the most user-centric UEM solution on the market.\nKey Responsibilities\nProduct Research & Strategy\nLead continuous product discovery through qualitative user interviews, quantitative surveys, competitive analysis, and usability testing with global IT administrators.\n\nSynthesize complex market trends and security/endpoint management requirements into actionable product requirements and detailed PRDs.\n\nTranslate raw research insights into user personas, customer journey maps, and high-impact feature enhancements.\n\nCustomer Satisfaction & Feedback Optimization\nOwn and scale Hexnode’s Voice of Customer (VoC) program, directly connecting customer feedback loops (NPS, CSAT, G2/Capterra reviews, churn analysis) to sprint planning.\n\nPartner with Customer Success, Support, and Sales teams to identify major platform friction points, reducing time-to-value and customer churn.\n\nDesign and manage Beta testing programs to validate feature utility and usability prior to full commercial rollout.\n\nProduct Execution & Cross-Functional Leadership\nWork directly with UX/UI designers and engineering teams in an Agile environment to build intuitive, enterprise-grade workflows.\n\nDefine and track key product adoption, engagement, and retention metrics using tools like Mixpanel, Amplitude, or Google Analytics.\n\nPrioritize the product backlog using frameworks like RICE or Kano to balance strategic feature requests with core usability enhancements.\n\nRequired Qualifications\n3-5 years of hands-on Product Management experience, specifically within B2B SaaS, enterprise software, cybersecurity, or endpoint management domains.\n\nProven track record in Product Research: Deep experience designing research frameworks, conducting user interviews, running usability tests, and delivering actionable qualitative/quantitative insights.\n\nCSAT & Retention Focus: Demonstrated history of directly driving improvements in customer satisfaction metrics (CSAT, NPS) and reducing platform churn through product changes.\n\nStrong technical acumen with the ability to understand complex IT workflows, enterprise security, and software architecture.\n\nProficiency with analytics and research tools (Mixpanel, Amplitude, Hotjar, Qualtrics, Jira, Figma).\n\nExceptional communication and presentation skills, with a track record of distilling customer feedback into strategic narratives for executive stakeholders.\n\nNice to Have\nPrior experience in Enterprise Mobility Management (EMM), Mobile Device Management (MDM), or 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