{"id":750207,"url":"https://alion.io/job/mitsogo-senior-account-manager","title":"Senior Account Manager","company":{"id":678376,"name":"Mitsogo","domain":"mitsogo.com","url":"https://alion.io/company/mitsogo","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0.243,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-03-10T04:58:01Z","employer_posted_date":"2026-06-02","last_verified_at":"2026-10-30T05:22:17Z","board_verified":true,"closed_at":null,"days_open":234,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":233},"description":"About Hexnode\nHexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.\nThe role\nWe are seeking an analytical and strategic Senior Account Manager to drive value realization, adoption, and growth for our North American enterprise clients. In this role, you will serve as the primary strategic advisor to our most critical \"Tier 1\" accounts. You will own the full success lifecycle-from onboarding to renewal and expansion-ensuring our clients achieve long-term success through the Hexnode UEM ecosystem.\nAs a Senior Account Manager at Hexnode, you will be the bridge between our cutting-edge UEM technology and our clients' mission-critical outcomes. If you thrive on technical complexity, consult with confidence at the C-suite level, and are driven by data-backed growth, we want you on our team!\nNote: This role requires full flexibility to work shifts aligned with U.S. business hours (EST/PST).\nResponsibilities\nServe as the primary point of contact for a portfolio of 200-250 enterprise accounts, ensuring their business outcomes are met through the Hexnode ecosystem.\nProactively identify business goals and align them with platform capabilities.\nDrive deep product adoption through data-driven success planning, regular business reviews (QBRs), and tailored optimization strategies.\nOwn the renewal pipeline for your portfolio, taking full responsibility for hitting specific churn and expansion targets in close partnership with Sales.\nMonitor and manage critical health metrics, including Net Retention Rate (NRR), NPS, and Churn Rate, providing actionable insights.\nAct as the primary internal advocate for your clients, collaborating with Product and Engineering to influence the product roadmap based on North American market trends.\nNavigate and maintain strong relationships with operational and C-suite stakeholders, providing expert guidance through complex technical issues and escalations.\nContribute to the creation of case studies, testimonials, and customer reference programs to build community and trust.\nRequired Skills & Qualifications\n6 plus years in Customer Success, Account Management, or a similar customer-facing technical role with enterprise SaaS products.\nDeep knowledge of Unified Endpoint Management (UEM) platforms.\nProven ability to translate complex data insights into actionable retention and growth strategies.\nProven track record of successfully managing high-growth enterprise accounts in the US, EMEA, or APAC markets.\nComfortable with data analysis, dashboards, and customer health metrics.\nAbility to manage multiple accounts and prioritize tasks effectively.\nExceptional communication and relationship-building skills with the poise to navigate both operational and C-suite levels effectively.\nHexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.","description_format":"text","description_chars":3249,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Endpoint Security"],"lifecycle":[{"event":"open","at":"2026-09-11T15:29:17Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.58,"p_room":0.28,"age_days":234,"expected_fill_days":83,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/mitsogo-senior-account-manager","json_url":"https://alion.io/job/mitsogo-senior-account-manager.json","meta":{"generated_at":"2026-10-30T06:27:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8992,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678376},"rest":"https://alion.io/mcp/rest/get_company?id=678376"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmitsogo-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmitsogo-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmitsogo-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mitsogo-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmitsogo-senior-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":750207}},{"tool":"search_jobs","arguments":{"company":"mitsogo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":750207},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}