Assistant Vice President - Client Service Desk

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

About Us Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,700 locations in more than 50 markets. The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning more than 50 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments and individuals worldwide. In Asia, MUFG has a presence across 20 markets - Australia, Bangladesh, Cambodia, China, Hong Kong, Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam. It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region - Vietin Bank in Vietnam, Krungsri in Thailand, Security Bank in the Philippines and Bank Danamon in Indonesia. For more information, visit https://www.mufg.jp/english Mufg Global Service Private Limited Established in 2020, Mufg Global Service Private Limited (MGS India Pvt l) is 100% subsidiary of MUFG Bank Ltd having offices in Bengaluru and Mumbai. MES India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. With a current headcount of around 250, MES India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

About the Role Position Title: Client Service Desk Corporate Title: AVP Reporting to: Department Head Location: Mumbai / Bangalore Job Profile Purpose of Role: Client Service Desk team is responsible for customer’s life journey with the bank, manage their relationship from all regulatory as well as internal MUFG bank requirements to complete transaction & service requirements in accordance with the bank's policies and procedures. The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirements, including front office, compliance and operational groups across the organization. They will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties. Maintain excellent rapport with all client touch points across different divisions and internal units based on the products distribution within the customer group. Enhance service proposition in such a way that it leads to deepening and building relationship Along with working with the colleagues locally, there would be regional interaction with the APAC team for this space & to incorporate best practices followed across.

Main Responsibilities:

Manage a Team of 5-7 staffs

• Sound knowledge of Trade finance, General Banking and Treasury Operations.
• Escalation to management of issues and actively follow up for resolution.
• Liaise with internal and external stakeholders for closure of long pending cases.
• Publishing of MIS on status of the transactions to the senior management of the bank.
• Maintain working knowledge of various internal processes, local regulations and guidelines.
• Ensure high quality customer experience and reduce process/documentary redundancies to maintain client satisfaction.
• Support and educate clients on various products of the Bank and be an advisor for the client on solution
• Work closely with other internal teams to ensure best of the service to client and business units.
• Ability to work in a time sensitive environment.
• Ensure that there are no critical audit points as a result of regulatory or internal audits.
• Ability to work on multiple IT systems.

Candidate Profile:

• Working knowledge of Banking Products including Trade Finance, Remittance, Loans & deposits General Banking, FX etc
• Client Service Experience is desired.
• Leading a Team of 5 plus members.
• Bachelor's degree required. MBA will be an added advantage.
• Minimum of 10-16 years of relevant Trade finance and General banking experience and proven track record.
• In-depth knowledge RBI regulatory aspects around Trade Finance, Remittances, Loans & deposits & General banking will be of importance.
• Facilitator of client needs liasoning suitably with all stakeholders and follow till execution.
• Manage internal approvals/ exceptions to be raised to management/ approval authorities to facilitate transactions other than pricing/ limit related items.
• Good judgement, integrity and ability to challenge the front office when required.
• CDCS certification will be an added advantage

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.