{"id":1166132,"url":"https://alion.io/job/mitti-customer-onboarding-manager-2","title":"Customer Onboarding Manager","company":{"id":50831,"name":"Mitti","domain":"mitti.com","url":"https://alion.io/company/mitti","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":103000,"period":"year","method":"role_country_seniority_unknown","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Salesforce","optional":false},{"name":"Agile","optional":true},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"Waterfall","optional":true},{"name":"X (Twitter)","optional":true},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-09-24T01:21:56Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T16:26:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Why join us?\nMitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership.\nBig tech impact, without the big tech ick.\nAs a Customer Onboarding Manager at Mitti, you’ll play a key role in helping every new customer get up and running quickly, confidently, and successfully. You’ll lead structured, scalable onboarding experiences that help customers reach their first value moment sooner, while reducing early churn risk and setting the foundation for long-term success. Working within our Customer Solutions & Implementation team, you’ll be the driving force behind delivering an exceptional onboarding experience as we continue to grow.\nHow you will spend your time:\nOwn and deliver end-to-end onboarding plans for each customer, aligning Sales, Product, and Customer Success on goals, timelines, and success criteria.\n\nLead kick-off meetings and guide stakeholders through onboarding milestones, providing a clear roadmap with defined accountability at each stage.\n\nProject manage multiple concurrent customer implementations, maintaining momentum and surfacing blockers early.\n\nServe as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live execution.\n\nAct as a trusted advisor on product and industry best practices, identifying new use cases that expand customer value within Mitti.\n\nProactively identify risks and obstacles to customer progress, escalating and resolving issues before they become churn signals.\n\nCoordinate post-onboarding handoffs to Customer Success Managers, transferring full context and insights that maintain customer momentum.\n\nBuild and continuously improve onboarding templates and playbooks that increase efficiency and support scale as the customer base grows.\n\nAbout you:\nTechnical Skills\nProven track record implementing software, managing projects, or consulting in a SaaS environment.\n\nDepth and quality of outcomes matter more than years on a CV.\n\nAbility to use data across multiple tools to diagnose product adoption gaps and execute strategies that address them.\n\nComfortable navigating tools like Jira, Salesforce, or equivalent project management and CRM platforms to manage workload and customer context.\n\nProject management qualification desirable; Agile or Waterfall preferred. Enterprise-level onboarding experience is a strong plus.\n\nBehavioural Skills\nExceptional communication and facilitation skills: able to train groups, lead executive conversations, and translate technical complexity into clear, actionable guidance.\n\nProactive and detail-oriented; able to manage competing priorities in a fast-paced environment without losing sight of what matters to customers.\n\nGenuine growth mindset: actively seeks feedback, challenges the status quo, and consistently looks for ways to improve processes and outcomes.\n\nStrong active listening skills; able to understand customer pain points quickly and translate them into concrete next actions.\n\nAI Skills\nComfortable experimenting with AI tools to improve personal productivity, onboarding material quality, and customer communication.\n\nDemonstrates a practical, results-oriented approach to AI adoption: not just awareness, but consistent use in day-to-day work.\n\nMore than a job:\nEquity with high growth potential, and a competitive salary\n\nFlexible working arrangements\n\nAccess to professional and personal training and development opportunities\n\nHackathons, Workshops, Lunch & Learns\n\nIn-house Culinary Crew serving up daily breakfast, lunch and snacks\n\nBarista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages\n\nWellbeing initiatives such as EAP services and generous parental leave policy\n\nQuarterly celebrations and team events\n\nOn-site gym, table tennis, board games, books library, and pet-friendly offices\n\nWe’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .\nEven if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you\nYou can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.\nTo all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.","description_format":"text","description_chars":5233,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Real Estate","Banking"],"lifecycle":[{"event":"open","at":"2026-09-24T02:52:13Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:0","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/mitti-customer-onboarding-manager-2","json_url":"https://alion.io/job/mitti-customer-onboarding-manager-2.json","meta":{"generated_at":"2026-09-24T16:53:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}