{"id":2455506,"url":"https://alion.io/job/mitti-customer-success-engineer","title":"Customer Success Engineer","company":{"id":50831,"name":"Mitti","domain":"mitti.com","url":"https://alion.io/company/mitti","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States","Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Go","optional":false},{"name":"Instagram","optional":false},{"name":"JavaScript","optional":false},{"name":"LinkedIn","optional":false},{"name":"Python","optional":false},{"name":"Ruby","optional":false},{"name":"SQL","optional":false},{"name":"X (Twitter)","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-10-13T14:23:40Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T23:53:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Why join us?\nMitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership.\nBig tech impact, without the big tech ick.\nRole Purpose\nThis role exists to unlock technical value for Mitti’s customers, designing and implementing solutions that ensure customers integrate deeply with the platform and realise measurable operational outcomes, while bridging the gap between Go-to-Market (GTM) teams and Product, Design & Engineering (PDE). They own end-to-end delivery of integration offerings within defined scope, timeline, and budget, escalating only where customer requirements exceed standard package boundaries.\nKey Responsibilities\nDrive customer success and stickiness\nOwn technical solution design for select customers: from scoping integrations and data workflows through to working implementations that enable full platform value.\n\nDeliver the standard Integration/Automation packages end-to-end: scope confirmation, project delivery, build, testing, and handoff within the defined timeline and effort budget.\n\nAdvise customers and partners on integration architecture: how to connect Mitti to their existing systems effectively and sustainably.\n\nPartner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts.\n\nWork alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle.\n\nAct as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap.\n\nPartner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base.\n\nImprove how we deliver\nIdentify recurring technical patterns across customer integrations, propose and participate in standardization efforts: new packaged offerings, reusable automation, or templated solutions that reduce delivery effort across the customer base, not just for one account.\n\nBuild and maintain technical automations (scripts, workflows, tooling) that reduce manual effort in the standard delivery motion, contributing them back to the shared Customer Solution & Implementation toolkit rather than keeping them account-specific.\n\nFlag when the same \"out of scope\" request appears repeatedly across customers, as a signal the package boundary itself needs to move, not just that this customer needs an exception.\n\nRequired Skills & Experience\nTechnical Skills\nProven ability to design and implement data solutions: writing SQL queries, modelling relational databases, and translating raw data into business-relevant insights.\n\nComfortable building across scripting or programming languages (e.g. Python, JavaScript, Ruby, Golang) to automate workflows or extend platform capabilities for specific customer use cases.\n\nAble to navigate a wide variety of enterprise system architectures, data models, and integration patterns.\n\nConfident reading API documentation and building or troubleshooting API integrations in enterprise environments.\n\nBackground spanning software development and data analytics; comfortable moving between building solutions and communicating data-driven insights to non-technical stakeholders.\n\nBehavioural Skills\nTranslates fluently between technical and non-technical audiences: equally credible in an engineering deep-dive and a customer-facing session with business stakeholders.\n\nStays organised across a high-volume, concurrent workload; switches context quickly without losing quality or missing detail.\n\nCustomer-first problem solver: listens to understand the real need before proposing a solution, and brings options rather than just problems.\n\nSelf-directed and comfortable with ambiguity; exercises sound judgment on edge cases while operating within a defined delivery methodology.\n\nTeam-first mindset: invests in the success of CSMs, AEs, and engineering partners, not just their own outcomes.\n\nDistinguishes clearly between solving a customer's immediate problem and identifying a systemic delivery improvement worth productizing, and routes each appropriately.\n\nAI Skills\nUses AI tools to accelerate integration work, drafting technical specs and documentation, analysing customer data to surface insights, and building automations faster.\n\nApplies AI coding assistants fluently in day-to-day work; evaluates AI-generated code for quality, correctness, and security before deploying.\n\nProficient with AI tools: independently identifies where AI adds leverage in their workflows and adopts new capabilities without direction.\n\nSuccess Looks Like\nOperating independently across the full customer engagement lifecycle: scoping, designing, and delivering technical solutions without needing close direction.\n\nConsistently high customer confidence scores in post-engagement surveys, reflecting the quality and clarity of technical guidance delivered.\n\nCustomers are integrating successfully and realising value from the platform faster, evidenced by reduced implementation cycle times and lower escalation rates.\n\nContributes reusable automations or process improvements that get adopted beyond a single account.\n\nKey Stakeholders\nCustomer Success Managers: primary internal partners on ongoing customer planning and value delivery.\n\nCustomer Onboarding Managers: primary internal partners on initial customer implementation planning and value delivery\n\nAccount Executives: Sales partners during pre-sales technical evaluation and solution scoping.\n\nAPI and Integrations Engineering team: engineering counterparts for complex customer requirements and product feedback.\n\nTechnical Architects: Pre-sales counterparts that will scope and architect large, complex customer solutions and hand off to CSEs to implement..\n\nWhat You Need to Know\nOffice/in-person: Hybrid; 3 days per week in office for candidates in Kansas City or Austin metro areas\n\nTravel: Periodic customer travel required, less than 25% of the time.\n\nOn-call: No on-call requirement for this role.\n\nWe’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .\nEven if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you\nYou can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.\nTo all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.","description_format":"text","description_chars":7473,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-13T15:57:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-10-14T01:52:51Z"},"pay":null,"html_url":"https://alion.io/job/mitti-customer-success-engineer","json_url":"https://alion.io/job/mitti-customer-success-engineer.json","meta":{"generated_at":"2026-10-14T01:52:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2762,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50831},"rest":"https://alion.io/mcp/rest/get_company?id=50831"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmitti-customer-success-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmitti-customer-success-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmitti-customer-success-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mitti-customer-success-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmitti-customer-success-engineer"}]}