{"id":3395489,"url":"https://alion.io/job/mixmax-billing-support-analyst-philippines","title":"Billing Support Analyst - Philippines","company":{"id":447613,"name":"Mixmax","domain":"mixmax.com","url":"https://alion.io/company/mixmax-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Intercom","optional":false},{"name":"QuickBooks","optional":false},{"name":"Stripe","optional":false},{"name":"Xero","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-07T07:31:00Z","employer_posted_date":null,"last_verified_at":"2026-10-07T07:31:00Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"Headquarters: Philippines - remote\n\nAt Mixmax, we're building the future of how revenue teams work: smarter, faster, and more human. Our platform helps teams stay on top of every conversation by automating busywork, delivering real-time insights, and integrating with the tools they already use.\n\nWe're hiring a Billing Support Analyst in the Philippines to join our small but mighty team as one of the go-to contributors and resources for how our customers are billed. You'll resolve billing questions from start to finish, dig into the technical issues that sit underneath them, and keep our Stripe records accurate to the cent. It's part customer support, part billing operations, and part detective work.\n\nThis role reports directly to our Billing Team Lead, who reports into Head of Customer Experience. You'll work closely with Customer Support, Customer Success, Sales and Engineering across global time zones (NAMER, LATAM, EU), and you'll help shape how we use AI and automation to make billing faster and more accurate for customers.\n\nIf you check that an invoice's line items add up to its total before you read the customer's email, keep reading.\n\n Outcomes\nIn your first 3 months\n\nLearn Mixmax's plans, pricing, billing policies and Stripe setup well enough to resolve standard billing tickets on your own.\n\nOwn a share of the billing queue in Intercom (refunds, invoice questions, plan and seat changes, cancellations) with accurate, on-time responses.\n\nTroubleshoot the technical side of billing tickets, such as seat assignment, workspace access and plan-status issues, before escalating.\n\nTake over daily past-due invoice follow-up and payment-failure handling.\n\nBecome a reliable backup for the Billing Team Lead, so billing keeps moving when anyone is out.\n\nUse AI tools day to day to summarize ticket history, draft replies and check your work, with every number verified by hand, and find new efficiencies for the team.\n\nIn your first 6 months\n\nHandle complex cases on your own: invoice disputes, proration questions, credits, and billing setup for sales-led contracts.\n\nRun recurring reconciliations between Stripe, Salesforce and our product data, and flag mismatches before customers notice them.\n\nWrite and update billing macros, help-center articles and internal process docs\n\nHelp test and roll out billing automation, including AI-assisted ticket handling, and define which billing actions should stay with a human.\n\nContribute at least one reusable AI or automation workflow to the team, such as an invoice-dispute triage prompt or a reconciliation checklist.\n\n What you'll own\n\nAccurate, timely resolution of customer billing inquiries from first reply to close.\n\nStripe account hygiene: invoices, subscriptions, credits, refunds and payment issues.\n\nPast-due invoice collection and failed-payment follow-up.\n\nBilling accuracy checks and reconciliations across our systems.\n\nClear documentation of billing processes, so knowledge doesn't live in one person's head\n\n What you'll be doing\n\nAnswer billing questions in our support queue, explaining charges, proration and plan changes in plain language\n\nDiagnose the technical issues behind billing tickets, like a seat that is billed but not in use or a user stuck on the wrong plan, and work with Support and Engineering to fix them\n\nPrepare, correct and send invoices; process refunds, credits and cancellations within policy\n\nSpot patterns in billing tickets and turn them into fixes, process changes or product feedback\n\nUse AI and automation to work faster, while knowing where accuracy, privacy and customer trust require a human\n\nTake on ad-hoc analysis and projects that keep billing records correct\n\n What we're looking for\n\n3+ years of combined experience in technical customer support and billing support (invoicing, payments, refunds, collections). You need hands-on experience in both.\n\nExperience at a technology or SaaS company\n\nHands-on experience with Stripe and/or accounting and billing software (e.g., QuickBooks, Xero, Chargebee, Zuora, NetSuite)\n\nYou are very strong with numbers. Proration, percentages, discounts and reconciliations come easily to you, and you check your math without being asked.\n\nYou are meticulous. You catch the wrong date, the duplicate line and the typo in an email domain.\n\nWorking knowledge of AI tools (e.g., ChatGPT, Claude, Gemini, or AI features in support tools). You can explain how you use them, how you check their output, and what you won't put into them.\n\nFluent written and spoken English. You can explain a complicated invoice to a frustrated customer clearly and kindly.\n\nBased in the Philippines, with a reliable home setup and a schedule that overlaps North American business hours (we'll agree on it together).\n\nComfortable in a remote, fast-moving organization where processes are still being built and refined.\n\nNice to have\n\nExperience with Intercom, Zendesk or a similar support platform, and with Salesforce\n\nBackground in accounting, finance or bookkeeping\n\nExperience with subscription or usage-based billing models\n\nComfort with spreadsheets beyond the basics (lookups, pivots) or light SQL\n\n Core competencies\n\n Numeracy: Fast, accurate reasoning with money, dates and percentages\n\n Accuracy & detail: Gets it right the first time and catches what others miss\n\n Billing operations: Knows how invoices, subscriptions, proration, refunds and collections actually work\n\n️ Technical troubleshooting: Separates a billing problem from a product problem and finds the root cause\n\n AI fluency & judgment: Uses AI to go faster and knows when not to\n\n Clear, calm communication: Turns confusing charges into answers customers trust\n\n️ Judgment & integrity: Applies policy fairly, escalates the right things, and treats customer money with care\n\n Why Mixmax?\n\nRemote-first with async-friendly workflows and a globally distributed team.\n\nA product with strong market fit and a loyal, engaged customer base.\n\nA culture that values autonomy, quality, innovation and momentum.\n\nCompetitive compensation and flexible time off.\n\nAn inclusive, thoughtful team that values long-term success for customers and for each other.\n\nOur commitment to diversity and inclusion\nAt Mixmax, we know that nobody's perfect and that no one ever matches 100% of a job description. That's okay. Diversity and inclusion are core to our culture, and we're committed to building a more inclusive and open workplace. No matter your background or how you identify, if you're excited about this role, please apply.\n\nTo apply: https://weworkremotely.com/remote-jobs/mixmax-billing-support-analyst-philippines","description_format":"text","description_chars":6617,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI"],"lifecycle":[{"event":"open","at":"2026-10-28T12:18:00Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.722,"p_room":0.55,"age_days":27,"expected_fill_days":27,"reasons":["seen:27","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/mixmax-billing-support-analyst-philippines","json_url":"https://alion.io/job/mixmax-billing-support-analyst-philippines.json","meta":{"generated_at":"2026-11-04T13:37:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20541,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":447613},"rest":"https://alion.io/mcp/rest/get_company?id=447613"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmixmax-billing-support-analyst-philippines"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmixmax-billing-support-analyst-philippines"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmixmax-billing-support-analyst-philippines"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mixmax-billing-support-analyst-philippines\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmixmax-billing-support-analyst-philippines"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3395489}},{"tool":"search_jobs","arguments":{"company":"mixmax.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3395489},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}