{"id":1529330,"url":"https://alion.io/job/mixpanel-renewals-manager-4","title":"Renewals Manager","company":{"id":1658,"name":"Mixpanel","domain":"mixpanel.com","url":"https://alion.io/company/mixpanel","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":132},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Mixpanel","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-30T08:56:26Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-20T11:52:44Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About Mixpanel\nMixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.\nAbout the Team\nOur Renewals team owns the commercial success of Mixpanel's existing customer base, protecting and growing renewable ARR across APAC. We take a proactive, full-lifecycle approach to every account: planning early, leading with the value customers realise from Mixpanel, and building the commercial strategy that turns satisfied customers into long-term, growing partnerships.\nThis is a highly cross-functional team. We partner closely with Customer Value Architects, Account Executives, Deal Desk, Finance, Legal, Marketing, and Product to deliver successful customer outcomes and predictable, disciplined revenue retention across the region.\nAbout the Role\nAs a Renewal Manager, you'll own the commercial success of your book of business, taking a proactive, 12-month approach to renewal planning, customer value, stakeholder alignment, and negotiation. You'll be accountable for the end-to-end renewal lifecycle, from early strategy and stakeholder mapping through negotiation, execution, and post-renewal success planning, always focused on customer satisfaction, long-term retention, and sustainable growth.\nA renewal is being managed from the moment the last one is signed. You'll set the strategy long before commercial negotiations begin, protect the commercial baseline in every decision, and maintain a forecast that leadership can trust, with no surprises and no last-minute category flips. You'll lead with value, understand what customers achieved with Mixpanel today, and build your commercial approach around the outcomes we’ve delivered.\nThis is a commercial, ownership-driven role at the centre of Mixpanel's customer lifecycle in APAC. It's ideal for someone who thrives in multi-stakeholder commercial motions, forecasts with discipline, and wants a visible role in building a high-performing renewals function across the region.\nResponsibilities\nOwn the commercial health of an assigned book of business, maintaining a clear, current view of where your business will land, the key risks and opportunities, and the actions required to hit quarterly and annual targets\nBuild and maintain a documented renewal strategy for every priority account, aligning with Account Executives and Customer Value Architects on customer priorities, risks, and growth opportunities\nProtect the commercial baseline by considering the long-term impact of pricing, concessions, contract changes, and commercial commitments before they are agreed\nLead commercial negotiations with confidence and discipline, developing pricing and packaging strategies aligned to customer value, defending Mixpanel's commercial position, and achieving the best long-term outcome for both the customer and the business\nAchieve the standard renewal uplift and convert single-year renewals into multi-year commitments where appropriate\nMaintain an accurate weekly forecast that reflects the true commercial position of the business, with disciplined CRM hygiene (up-to-date next steps, close dates, forecast categories, and supporting notes) and no surprises at quarter end\nBuild trusted relationships with customer stakeholders well ahead of renewal, equipping champions and executive sponsors with the commercial and value messaging they need to articulate Mixpanel's impact internally\nLead the cross-functional renewal motion, coordinating Customer Value, Account Executives, Deal Desk, Finance, Legal, Product, and Marketing while driving accountability across the plan\nOwn the commercial position of your accounts throughout the lifecycle, ensuring any amendments, restructures, credits, or mid-term negotiations support the long-term renewal strategy\nComplete every renewal with a thorough handover and post-renewal success plan, and contribute negotiation tactics, risk patterns, and process improvements back to the team playbook\nWe're Looking For Someone Who Has\n2+ years of experience in SaaS renewals, account management, or a commercial customer-facing role, with a track record of retaining and growing revenue across a book of business\nProven ability to own a multi-stakeholder commercial motion end-to-end, from early planning through negotiation to contract execution\nStrong commercial instincts and negotiation skills, with the ability to develop value-based pricing and packaging strategies and defend a commercial position with senior stakeholders\nDisciplined forecasting and CRM hygiene: you catch risk 120+ days out, not 30, and your forecast holds up with minimal late surprises\nA value-led mindset: you understand the outcomes customers achieve and build your commercial strategy around them\nConfidence working cross-functionally with Account Executives, Customer Success, Deal Desk, Finance, and Legal to drive successful customer outcomes\nExcellent communication and stakeholder-management skills, with the ability to build trusted relationships with economic buyers, executive sponsors, and champions\nA proactive, ownership-driven approach: you're across your book at all times and can articulate where it will land and what could change that\nActive use of AI tools to work smarter. This isn't optional; it's how we operate\nAdaptability, resilience, and a genuine curiosity for the product analytics space and how data-driven companies build better customer experiences\nBonus Points For\nExperience managing renewals or commercial motions across APAC markets, with an understanding of local buying, procurement, and budget cycles\nExperience structuring multi-year and multi-product commercial agreements\nFamiliarity with Salesforce and commercial tooling such as Gong, or customer health platforms (e.g., Statisfy)\nExperience with Mixpanel or other product analytics tools \nSpeaking multiple languages relevant to the APAC region\nBackground in analytics, data, martech, or developer tools ecosystems\nExperience working in high-growth SaaS environments (Series B-E or beyond)\nBenefits and Perks \n\nComprehensive Medical, Vision, and Dental Care\nMental Wellness Benefit\nGenerous Vacation Policy & Additional Company Holidays\nEnhanced Parental Leave\nVolunteer Time Off\nAdditional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break\n*please note that benefits and perks for contract positions will vary*\nCulture Values\nMake Bold Bets: We choose courageous action over comfortable progress.\nInnovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.\nOne Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.\nCandor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.\nChampion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.\nPowerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.\nWhy choose Mixpanel?\nWe’re a leader in analytics with over 29,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.\nMixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter-our people, our customers, our partners-out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. 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