{"id":3308876,"url":"https://alion.io/job/mks-associate-it-support-analyst-gsd","title":"Associate IT Support Analyst - GSD","company":{"id":1042866,"name":"MKS","domain":"mks.com","url":"https://alion.io/company/mks-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":23,"ghost_share":0,"stale_share":0.696,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-27T00:20:55Z","employer_posted_date":null,"last_verified_at":"2026-10-27T00:20:55Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"A Day in Your Life at MKS:\n\nAs IT Support for Global Service Desk, you will partner with IT Shared Services to provide remote support for all IT requirements, incidents and queries. In this role, you will report to the Lead GSD.\n\nYou Will Make an Impact By:\n\nTechnical Support: Provide timely and effective technical support to global internal users, resolving hardware, software, and network issues. \nTicket Management: Monitor and manage helpdesk tickets, ensuring all incidents and requests are logged, prioritized, and resolved within established timelines. \nUser Training: Conduct training sessions and create documentation to help users understand and utilize IT systems effectively. \nSystem Monitoring: Continuously monitor IT systems and infrastructure to identify potential issues and ensure optimal performance. \nEscalation: Collaborate with other IT teams and escalate complex issues to specialized teams when necessary, ensuring a seamless resolution process. \nCustomer Service: Maintain a high level of customer service by effectively communicating with users, understanding their needs, and providing solutions that meet or exceed their expectations. \n\nSkills You Bring:\n\nLevel of Formal Education: Graduate with a Post Graduate Diploma in Computer Applications (PGDCA) or a Diploma in Computer Hardware and Software. \nExperience: A minimum of 3+ years of job-related work experience in IT support or helpdesk roles. \nWindows Operating System: Proven experience and proficiency in troubleshooting and managing Windows operating systems. \nActive Directory: Hands-on experience with Active Directory, including user management, group policies, and security settings. \nTicketing System: Extensive experience with ticketing systems, ensuring efficient logging, prioritization, and resolution of IT issues. \nTechnical Troubleshooting: Strong technical troubleshooting skills with the ability to diagnose and resolve hardware, software, and network problems. \nCustomer Service: Excellent customer service skills, with the ability to communicate effectively and empathetically with users. \nTeam Collaboration: Experience in collaborating with 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