{"id":3316350,"url":"https://alion.io/job/mks-incident-manager","title":"Incident Manager","company":{"id":1042866,"name":"MKS","domain":"mks.com","url":"https://alion.io/company/mks-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":24,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":29000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:21:31Z","employer_posted_date":null,"last_verified_at":"2026-10-27T00:21:31Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"A Day in Your Life at MKS:\n\nThe Major Incident Manager is responsible for managing the lifecycle of major incidents, ensuring timely resolution, effective communication, and minimal business impact. This role acts as the central point of coordination during critical outages and drives post-incident reviews.\n\nYou Will Make an Impact By:\n\nIncident Coordination \nTake ownership of major incidents from detection to resolution. \nInitiate and lead technical bridge calls with relevant teams (Infrastructure, Application, Network). \nEnsure timely engagement of SMEs and escalation to leadership when required. \nCommunication \nProvide regular updates to stakeholders during incidents. \nMaintain clear and concise communication across technical and business teams. \nIssue incident notifications and status reports as per communication plan. \nDocumentation \nRecord incident timeline, actions taken, and decisions made. \nEnsure accurate incident ticket updates in ITSM tool. \nDrive post-incident RCA and problem management activities. \nProcess Compliance \nAdhere to ITIL Incident Management best practices. \nIdentify gaps and recommend improvements in incident handling processes. \n\nSkills You Birng:\n\nStrong understanding of ITIL framework (Incident & Problem Management). \nExcellent communication and leadership skills. \nAbility to manage high-pressure situations and make quick decisions. \nFamiliarity with ITSM tools (ServiceNow, Jira, etc.). \nBasic technical knowledge of infrastructure and applications for effective coordination. \nHigh-level knowledge of Windows/Linux OS, Networking fundamentals, AWS, Azure, and Cloud computing. \nExperience with monitoring and ITSM tools. \nAbility to analyze logs and troubleshoot application/service issues. \nBasic scripting skills (PowerShell, Bash, Python preferred). \nGood communication and problem-solving skills. \nBachelor's degree in IT/Computer Science or related field. \n8+ years of experience in IT operations, with at least 3 years in incident management. \nITIL Foundation certification 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Docs: https://alion.io/developers"}}