{"id":4218768,"url":"https://alion.io/job/mks-pamp-end-user-support-engineer","title":"End User Support Engineer","company":{"id":2177922,"name":"MKS PAMP","domain":"mkspamp.com","url":"https://alion.io/company/mkspamp","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":84,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-12T15:58:17Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T03:49:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"MISSION\nThe job holder ensures smooth daily operations in our offices globally by delivering responsive, high-quality technical support to all users. They leverage strong expertise in Office 365 and trading applications to maintain system reliability and performance. Working closely with global IT teams, the job holder efficiently resolves issues, manages user onboarding, and maintains clear technical documentation. Through their proactive approach and collaboration, they contribute to a secure, efficient, and high-performing technology environment that supports business success.\nKEY RESPONSIBILITIES\nEnd User Support: Provide first and second-line support for staff in the Hong Kong office, troubleshooting hardware, software, and network issues.\n\nOffice 365 Expertise: Support and administer Office 365 applications including Outlook, Teams, OneDrive, and SharePoint.\n\nTrading Application Support: Assist with installation, configuration, and troubleshooting of trading applications used by front-office teams.\n\nIncident & Service Management: Respond to and resolve incidents and service requests in line with agreed SLAs, escalating to global IT teams where appropriate.\n\nHardware Management: Set up, configure, and maintain laptops, desktops, mobile devices, printers, and other peripherals.\n\nUser Onboarding/Offboarding: Manage account creation, permissions, and system access for new hires and leavers.\n\nCollaboration: Work closely with global IT and infrastructure teams to ensure consistent support standards and system reliability.\n\nDocumentation: Maintain clear and up-to-date technical documentation, FAQs, and user guides for common support scenarios\n\nREQUIRED EDUCATION AND EXPERIENCE\nMinimum 3 years in IT support, preferably within financial services or trading environments.\n\nStrong knowledge of Microsoft Office 365 suite and related administration.\n\nFamiliarity with Windows desktop environments, Entra ID, and remote access tools.\n\nExperience supporting trading applications is highly desirable.\n\nQUALIFICATIONS, SKILLS AND EXPERIENCE\nStrong troubleshooting, diagnostic, and root cause analysis skills.\n\nExcellent interpersonal and communication skills, with the ability to support users at all levels of the business.\n\nService orientation\n\nAbility to work under pressure\n\nFluent in English; other European languages are a plus.\n\nMicrosoft 365 Certified, ITIL Foundation, or equivalent.\n\nSpanish national or holder of a valid work permit in Spain.","description_format":"text","description_chars":2473,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Precious Metals","Wholesale"],"lifecycle":[{"event":"open","at":"2026-11-13T03:49:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T05:27:50Z"},"pay":null,"html_url":"https://alion.io/job/mks-pamp-end-user-support-engineer","json_url":"https://alion.io/job/mks-pamp-end-user-support-engineer.json","meta":{"generated_at":"2026-11-13T05:27:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11537,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2177922},"rest":"https://alion.io/mcp/rest/get_company?id=2177922"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmks-pamp-end-user-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmks-pamp-end-user-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmks-pamp-end-user-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mks-pamp-end-user-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmks-pamp-end-user-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4218768}},{"tool":"search_jobs","arguments":{"company":"mkspamp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4218768},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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