{"id":4308232,"url":"https://alion.io/job/mm-nova-tech-contact-support-specialist","title":"Contact Support Specialist","company":{"id":2875293,"name":"MM Nova Tech","domain":"mmnovatech.com","url":"https://alion.io/company/mmnovatech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-06-25T21:45:35Z","employer_posted_date":"2025-10-06","last_verified_at":"2026-11-14T09:41:50Z","board_verified":true,"closed_at":null,"days_open":506,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":506},"description":"Company: MM Nova Tech Ltd\nWork Hours: EST Time Zone\nAbout MM Nova Tech\nMM Nova Tech is a growing technology solutions company, providing cutting-edge services to clients across various industries. Our team is dedicated to delivering innovative solutions in tech, sales, and marketing to help businesses scale effectively.\nAbout the Role:\nWe are seeking a dedicated and customer-focused Contact Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our clients, resolving their queries, providing technical support, and ensuring an excellent customer experience. This is a great opportunity for someone who enjoys problem-solving and is passionate about helping others.\nKey Responsibilities:\nServe as the first point of contact for clients via phone, email, and chat.\nProvide timely and accurate information to customer queries.\nTroubleshoot and resolve technical or service-related issues efficiently.\nDocument and track customer interactions, feedback, and resolutions in the system.\nCoordinate with internal teams to resolve customer issues and improve service processes.\nProactively follow up with customers to ensure satisfaction and issue resolution.\nMaintain an in-depth knowledge of company products, services, and policies.\nRequired Skills and Qualifications:\nProven experience in customer support or a similar role.\nExcellent communication and interpersonal skills.\nStrong problem-solving and multitasking abilities.\nProficiency in CRM software and basic IT tools.\nAbility to handle high-pressure situations with professionalism.\nA customer-first attitude with a commitment to providing exceptional service.\nIf you are a proactive problem-solver with a passion for customer service, we would love to hear from you!","description_format":"text","description_chars":1773,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-11-14T09:41:50Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.139,"p_room":0.28,"age_days":506,"expected_fill_days":26,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-14T13:19:19Z"},"pay":null,"html_url":"https://alion.io/job/mm-nova-tech-contact-support-specialist","json_url":"https://alion.io/job/mm-nova-tech-contact-support-specialist.json","meta":{"generated_at":"2026-11-14T13:19:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13514,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2875293},"rest":"https://alion.io/mcp/rest/get_company?id=2875293"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmm-nova-tech-contact-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmm-nova-tech-contact-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmm-nova-tech-contact-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mm-nova-tech-contact-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmm-nova-tech-contact-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4308232}},{"tool":"search_jobs","arguments":{"company":"mmnovatech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4308232},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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